This job has closed.

Thomson Reuters · 20 hours ago

Manager, Print Client Relationship Team

United States of America, Eagan, Minnesota

Full-time

Hybrid

Mid, Senior Level

$90K/yr - $166K/yr

Thomson Reuters is a global leader in providing intelligent information and technology solutions, and they're looking for a dynamic Client Relationship Manager to join their Customer Success team. In this role, you'll lead a talented team of Client Relationship Representatives who serve as trusted advisors to legal customers, ensuring they maximize value from print and digital solutions while driving retention and revenue growth.

AdviceAnalyticsFinancial ServicesManagement ConsultingProfessional ServicesRisk ManagementSoftware

H1B Sponsor Likely

Responsibilities

Lead and develop a high-performing team of Client Relationship Representatives through recruiting, coaching, and ongoing mentorship to achieve retention and revenue targets

Drive strategic account management by implementing consultative, solutions-based approaches that strengthen client relationships, broaden product adoption, and maximize customer lifetime value

Monitor and optimize team performance using activity reviews, AI-powered tools, and direct interaction to ensure clients receive exceptional, efficient service

Partner cross-functionally with Marketing, Field Sales, Product Specialists, and support teams to identify growth opportunities, support negotiations, and drive successful contract renewals

Ensure operational excellence by maintaining accurate CRM documentation, staying current on product knowledge and sales programs, and enforcing policy compliance across the team

Foster a culture of continuous improvement by proactively identifying gaps in team capabilities, providing innovative solutions to challenges, and creating development opportunities that attract and retain top talent

Champion the customer voice by monitoring feedback through the Closed Loop NPS process and addressing employee relations and performance management situations with sound judgment

Qualification

Strategic account managementCRM systems proficiencyLeadership experienceConsultative sellingAnalytical skillsCustomer-centric approachCommunication skillsInterpersonal skillsProblem-solving mindset

Required

Proven leadership experience managing and developing customer-facing teams in a B2B environment, with demonstrated success in coaching individuals to exceed retention and revenue goals

Strategic account management expertise with the ability to implement consultative selling approaches and build long-term client relationships that drive business growth

Strong business acumen and analytical skills to monitor performance metrics, identify trends, and translate insights into actionable strategies for team success

Excellent communication and interpersonal skills with experience partnering across multiple departments and the ability to influence stakeholders at all levels

Operational proficiency with CRM systems and sales tools, including experience leveraging technology and AI-powered solutions to optimize team performance

Problem-solving mindset with the ability to proactively address challenges, provide innovative solutions, and make sound decisions on employee relations and performance management matters

Customer-centric approach with a passion for delivering exceptional service experiences and a track record of using customer feedback to drive improvements

Benefits

Hybrid Work Model

Flexibility & Work-Life Balance

Career Development and Growth

Industry Competitive Benefits

Culture

Social Impact

Making a Real-World Impact

Market competitive health, dental, vision, disability, and life insurance programs

Competitive 401k plan with company match

Competitive vacation, sick and safe paid time off

Paid holidays (including two company mental health days off)

Parental leave

Sabbatical leave

Optional hospital, accident and sickness insurance paid 100% by the employee

Optional life and AD&D insurance paid 100% by the employee

Flexible Spending and Health Savings Accounts

Fitness reimbursement

Access to Employee Assistance Program

Group Legal Identity Theft Protection benefit paid 100% by employee

Access to 529 Plan

Commuter benefits

Adoption & Surrogacy Assistance

Tuition Reimbursement

Access to Employee Stock Purchase Plan

Company

Thomson Reuters

Glassdoor3.0

Thomson Reuters delivers critical information from the financial, legal, accounting, intellectual property, science, and media markets.

Founded in 2008

Toronto, Ontario, CAN

10001+ employees

http://thomsonreuters.com

H1B Sponsorship

Thomson Reuters has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (12)

2023 (5)