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University of South Florida · 5 days ago

FWS Card Center Student Assistant

Tampa, FL

Part-time

Onsite

New Grad

$15/hr - $15/hr

1+ years exp

The University of South Florida (USF) is a leading research university located in the Tampa Bay region. They are seeking a FWS Card Center Student Assistant to provide Level I Service Desk support for hardware, software, and end-user inquiries, while also managing trouble tickets and assisting clients with ID card creation.

EducationTrainingUniversities

No H1B

Responsibilities

Provide Level I Service Desk support for hardware, software, and end-user inquiries. Interactions with our customers will be primarily in-person at one of our walk-up desk locations. However, providing customer support via phone, chat, and email may also be required

Create and manage trouble tickets using IT Service Management ticketing system

Maintain detailed records of all customer interactions, including: Clear descriptions of customer requests and technical issues; Specific actions taken to provide support; Final resolution of each case

Support system software used by the USF community and affiliates

Assist clients with printing issues at our Walk-Up locations

Work with customers to create ID Cards

Package ID Cards

Qualification

Windows 10-11Customer serviceTroubleshootingAppleAndroid devicesTechnical documentationCritical thinkingTime managementAdaptabilityCommunication skills