Liberty Mutual Insurance · 18 hours ago
Claim Resolution Specialist, Personal Property
Denver, CO
Full-time
Onsite
Mid Level
$65K/yr - $102K/yrLiberty Mutual Insurance is committed to creating a supportive workplace and is seeking a Claim Resolution Specialist to manage, investigate, and resolve property claims. The role involves providing quality customer service, conducting on-site inspections, and coordinating with vendors for claims handling.
FinanceFinancial ServicesInsurance
Responsibilities
Manages, investigates and resolves assigned Property Contents claims under limited supervision
Compiles and values inventory of damaged/lost contents associated with property claims
Provides policyholders with quality customer service
May assist Claims Representatives with in-person inspection/policyholder contact where necessary
Responsible for claims handling personal property losses to include large loss
Works in concert with large loss adjuster for scheduling, inventorying, adjustment and relocation assistance
Performs on-site inventory inspection and specific detail capture (50% minimum on-site) to provide to policyholder for pricing
Develops expert list/websites for various product categories
Utilizes internet VIA/Insurer's World/vendors for pricing and/or validation
Documents the file accordingly
Provides quality customer service
Provides insured with policy information to include coverage, limitations, replacement or ACV options
Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services
May assist on files handled by Claims Reps with in-person inspection/policyholder contact when needed
Attends product seminars/shows to build personal property expertise
May be called upon for catastrophe duty
Qualification
Required
Strong written and oral communications skills required
Good interpersonal, analytical and negotiation skills required
Effective negotiation skills
Ability to effectively and independently manage workload while exhibiting good judgment
Ability to obtain proper licensing as required
Completion of advanced property training
Preferred
Customer service experience preferred
Knowledge of coverages provided within various homeowner policies
Experience in interior design, electronics, appliances, antique-collectibles, clothing and furniture retail preferred
Benefits
Comprehensive benefits
Workplace flexibility
Professional development opportunities
Opportunities provided through our Employee Resource Groups
Company
Liberty Mutual Insurance
Liberty Mutual Insurance provides a broad range of insurance products and services.
Founded in 1912
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$886.84M2025-09-17Debt Financing· $886.84M
Leadership Team
Julie Haase
EVP and Chief Financial Officer, Liberty Mutual Insurance
Joann Gomez
Division Vice President, Risk Management - West Zone
Recent News
Venture Capital Firms
2025-11-15
Skyward Specialty Insurance Group, Inc.
2025-11-11
Company data provided by crunchbase