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Capital One · 21 hours ago

Manager, Process Manager - Business Cards & Payments

Richmond, VA

Full-time

Onsite

Mid, Senior Level

$134K/yr - $153K/yr

4+ years exp

Capital One is committed to fueling the entrepreneurial spirit of America's business owners. As a Manager of Process Management, you will lead a team in delivering efficient processes that drive business results while collaborating with stakeholders to ensure effective execution and data integrity.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Creating and validating processes

Designing and producing metrics used to measure efficiency and effectiveness

Driving process improvements aligned with desired customer outcomes

Analyzing, identifying, and correcting data issues with systems used or owned by a department

Analyzing, identifying, and partnering to remediate risks within assigned process; including upstream and downstream impact identification

Providing subject matter expertise on processes when representing the department in projects and other meetings, including presenting and sending status updates to Senior Leaders

Managing and leading a team of associates

Qualification

Process ManagementRisk ManagementProject ManagementPeople ManagementLean CertificationAgile CertificationSix Sigma CertificationCreative Problem-SolvingRelationship Building