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CVS Health · 22 hours ago

Executive Director, Client Quality

IL - Buffalo Grove

Full-time

Hybrid

Director/Executive

$175K/yr - $335K/yr

15+ years exp

CVS Health is the nation’s leading health solutions company, dedicated to transforming health care. The Executive Director, Client Quality will provide strategic leadership for the Client Quality team, setting the quality strategy and ensuring adherence to performance guarantees while optimizing test environment management and governance.

Health CareMedicalPharmaceuticalRetailSales

Responsibilities

Setting the strategy and goals for the Client Quality team, including OKRs and key performance indicators

Set the strategic direction for test environment management and expansion to meet client and PS DDAT testing needs

Set the strategy and establish the client quality test execution framework for PS DDAT teams, focusing on test environment stability and availability

Oversee test environment governance and issue management, driving best practices and holding engineering and infrastructure teams accountable for maintaining test environment stability

Develop tools and processes to provide real time visibility to client testing activities – which clients are executing testing in the test environments and what are they testing

Lead the planning and execution of test data delivery improvements, including integrating AI and automation capabilities

Partner across DDAT to ensure the successful planning and execution of Welcome Season testing

Ensure that the Voice of the Customer direct feedback is incorporated into ongoing operational process improvements and development opportunities

Partner with PS DDAT leadership to develop and deliver strategy updates on test environment programs

Qualification

Quality AssuranceOrganizational Change LeadershipMetric Driven Decision MakingTest Environment ManagementCustomer CentricityAnalytical SkillsEffective CommunicationCollaborationCritical ThinkingProject Management

Required

15+ years of overall work experience with a concentration in quality assurance and engineering role(s)

5+ years of experience in leading organizational change and quality improvements, with a focus on metric driven decision making and monitoring

Strong track record of effective communication; Excellent written and verbal communication skills, particularly the ability to convey information in an accessible, concise, and clear manner

Customer centric, creative and strategic; prior customer facing experience is preferred

Ability to navigate complex, multi-stakeholder client environment

Highly collaborative and communicative leader with experience working in fast-paced, multi-functional team environments

Experience developing and maintaining excellent relations with executives, customers, operations, and staff at all levels

Ability to work independently and efficiently with minimal supervision, with proven decision making, analytical and critical thinking skills

High energy level; comfortable performing multi-faceted projects in conjunction with day-to-day activities

Approaches challenges with a sense of urgency, ability to work well under pressure and take direction

Bachelor's Degree Required

Benefits

Affordable medical plan options

401(k) plan (including matching company contributions)

Employee stock purchase plan

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility