Dunhill Professional Search & Government Solutions · 1 day ago
Federal Network Support Engineer
Herndon, VA
Full-time
Onsite
Entry Level
2+ years expDunhill Professional Search & Government Solutions is seeking a Federal Network Support Engineer to provide foundational technical infrastructure and software services support for the Azure Core Networking team within Government Cloud environments. This role involves supporting 24x7 operations for critical networking infrastructure and collaborating with various partners to ensure operational efficiency.
ConsultingHuman ResourcesRecruitingStaffing Agency
No H1B
Security Clearance RequiredU.S. Citizen OnlyHiring Manager
Andi Pittman
Responsibilities
Monitor capacity alerts and maintain ExpressRoute Direct port capacity for Enterprise Route Direct customers
Perform port provisioning and generate Network Design Templates (NDT) for buildout activities
Create seed files and execute post-build service configuration deployments
Validate configuration settings before bringing services to production
Support decom efforts for retiring network infrastructure
Triage and escalate Livesite incidents, customer-reported issues, and deployment incidents
Update knowledge base with troubleshooting guides and lessons learned from incident resolution
Contribute to PNAAS automation initiatives
Document standard operating procedures for Tier 1 activities
Maintain accurate records of configuration changes and deployment activities
Coordinate with Microsoft’s partners (ATT, BT, Verizon, Equinix, etc.) for partner capacity onboarding per business needs
Escalate complex issues to Tier 1.5/2 support following established protocols
Qualification
Required
HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience
2+ years of experience in network operations or technical support
U.S Citizenship due to federal contract requirements
Active Secret level clearance
Able to obtain CJIS background check
CompTIA Network+
CompTIA Security+
Azure AZ-900
Basic understanding of networking fundamentals (TCP/IP, routing, switching)
Experience with ticketing systems and incident management processes
Strong troubleshooting and problem-solving abilities
Excellent written and verbal communication skills
Ability to work independently in a 24x7 operational environment
Strong attention to detail and commitment to documentation standards
Customer service orientation with ability to manage multiple priorities
Preferred
Familiarity with Microsoft Azure networking services
Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams
Experience with cloud infrastructure, digital workspace, and storage technology a plus
Company
Dunhill Professional Search & Government Solutions
Dunhill Professional Search & Government Solutions is an executive search and management recruiting firm.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase