The Hidden Genius Project · 6 days ago
Support Service Manager (Long Beach, Philadelphia)
Long Beach, CA
Full-time
Hybrid
Mid Level
$54K/yr - $78K/yr
3+ years expThe Hidden Genius Project is a non-profit organization focused on empowering Black male youth through technology and leadership training. The Support Services Manager is responsible for implementing care management strategies to support students' needs and ensure successful program retention and completion.
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Responsibilities
Provide Care Management Services- Implement the student Care Coordination Model in response to student and family needs. Develop and maintain a positive rapport with youth and family participants, identify resources and services in response to student needs, and facilitate healthy linkages to resources through service referral to external partners. Provide one-on-one student support through care management services. Assist with basic need resources in support of successful youth participation in the Immersion Program (i.e. snacks and meal services)
Mentorship and Positive Student Experience – Develop rich one-to-one connections with Immersion participants. Through mentorship relationships, identify holistic participant needs as they arise and strategize with The Hidden Genius Project staff to develop a plan to address them. Soliciting participant and parent/guardian feedback to guide responsive programmatic improvements to maximize participant enjoyment and success
Training, Technical Assistance, and Facilitation – Train The Hidden Genius Project staff and volunteers on relevant human service topics, best practices, and methods. Engage relevant external stakeholders to leverage resources and develop partnerships towards meeting youth and family participant needs. Collaborate in designing strategies to scale impact and/or support systems-level implementation. Facilitate training and/or convenings for adults interested in providing technology education and direct services to youth. Train volunteers to support classroom and Catalyst activities, and manage them within those settings
Intake Process Management - Oversee distribution and collection of Intake documents. Support all cohorts in the intake documentation process
This includes working with the Support Services team to update documents and utilize e-signing process for document distribution
Support Services Protocol Management - Review and update Support Services Protocol, as necessary, in collaboration with the Support Services team
Collaboration with College Access Team -Engage College Access Fellow and Alumni Support Coordinator to coordinate on Genius outreach, data distribution, and holistic service delivery
This may include having Youth Care Coordinators provide outreach to Genius alums
Youth Care Coordinator Management - Manage work plan, scheduling, training, and activities of Alumni Youth Care Coordinators, to ensure effective caseload management and adequate coverage
Hidden Genius and Family Event Coordination - Oversee the coordination of Genius and Family activity events
Coordinate Genius Family Meetings - Drive implementation of intake, quarterly and exit meetings for Geniuses and families. Conduct additional meetings as needed
Oversee the day-to-day operations of Support Services - Work with Support Services staff to collect and input the necessary data pertaining to youth across all Immersion Program cohorts into our MIS Salesforce. Implement a reporting system for necessary team members, i.e. leadership team and Board members
Other duties as assigned
Serve as an exceptional role model, mentor, and champion to The Hidden Genius Project youth and family participants
Communicate effectively (via email, phone, and/or postal mail) and in a timely manner with all relevant constituencies, including participants and their parents/guardians
Act as dynamic ambassador to The Hidden Genius Project within the community
Support additional organizational initiatives, community engagement efforts, and national programming as needed
Assist with event planning, logistics, and facilitation
Engage and mentor youth participants and colleagues through hands-on learning experiences
Foster a safe, inclusive, and engaging learning environment for all program participants
Collaborate with internal teams and external partners to optimize program delivery
Participate in professional development and continuous learning opportunities
Support a broad range of operational tasks outside of the standard job scope to ensure youth success, including logistical support, crisis response, and creative problem-solving
Other responsibilities as assigned
Qualification
Required
Excellent leadership abilities
High comfort level with technology
Experience working and communicating effectively with urban, underserved, and/or low-income youth
Intense commitment to the life success of Black males and boys and men of color
Experience mentoring and working closely with Black male youth
Can do attitude and ability to work as part of a team
Willingness to develop differentiated learning experiences
Ability to prioritize, organize, and delegate effectively required
Ability to receive feedback and engage in continuous self-improvement
Ability to adapt to a dynamic, rapidly-changing work environment
Ability to build positive relationships with all important constituencies
Firm belief in personal accountability, producing measurable outcomes, and sustaining high expectations
Preferred
Bachelor's Degree, plus relevant credential (Master's in Social Work)
3 or more years of experience with direct service case management
3 or more years of experience providing youth services
Commitment to achieving The Hidden Genius Project's mission and vision
Excellent writing, communication, presentation, and group facilitation skills
Benefits
Medical
Dental
Vision
401k (up to 4% match)
Annual professional development
Dynamic, collaborative, and purpose-driven work environment.
Meaningful opportunity to impact the lives of Black male youth and other youth of color.
Entrepreneurial organization with opportunities for innovation and leadership.
Direct connection to industry professionals and networking opportunities.
Competitive compensation and benefits package.
Opportunity to contribute to the growth of a national nonprofit.
Company
The Hidden Genius Project
The Hidden Genius Project trains and mentors black male youth in technology creation, entrepreneurship, and leadership skills.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$3.05MKey Investors
Patrick J. McGovern FoundationMetLife FoundationComcast NBCUniversal
2023-12-20Grant· $0.5M
2023-12-14Grant· $0.25M
2023-02-27Grant· $2M
Leadership Team
Brandon Nicholson
Chief Executive Officer
Alicia Pinn, PHR, SHRM-CP
Chief Human Resources Officer
Recent News
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