Omni Hotels & Resorts · 4 days ago
Rooms Leader in Development
Austin, TX
Full-time
Onsite
New Grad, Entry LevelOmni Hotels & Resorts is seeking a Rooms Leader-in-Development for the beautiful Barton Creek Resort & Spa. This role is part of a Management Training Program aimed at entry-level candidates to develop their management skills across various aspects of Housekeeping and Rooms Division operations.
ConsultingEventsFood and BeverageHospitalityResorts
Responsibilities
To effectively perform job functions of various front office, ideal services guest services, reservations and housekeeping positions. To complete LID learning contracts and perform assigned management functions to aid in management development initiatives
Completion of LID learning contracts; scheduling appointments with contract resources and completing monthly LID progress report
Be familiar with housekeeping systems and equipment; to include daily reports and PDQ standards
Execute room inspections according to standards
Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests
Assist with initial and continued training of all line level front office associates - conducting MOS audits and on the spot coaching as needed
Assist with shift coverage in the event of call-offs of staff
Represent the Omni Brand and Culture at all times; meeting the expectations outlined in the Omni leadership competencies. Reinforce and train associates on Power of One and Power of Engagement principles
Be actively engaged with our guests and hotel associates, demonstrating and rewarding Power of One behaviors
Support a positive work environment of employee growth and development, interdepartmental teamwork and exceptional customer service
Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process
To be thoroughly acquainted with all front desk procedures to include check-in/check-out, cash handling, parking validation, folio adjustments, payment procedures, room blocking, AM/PM checklist, etc
Maintain Four Diamond Standards of guest service
Qualification
Required
Must be willing to work 47.5 hours per week with a flexible schedule, including holidays and weekends
Willingness to relocate upon completion of the program to ensure timely promotion to a management role
Has strong interpersonal skills and is customer service oriented with a sincere, helpful, caring and friendly personality
Projects enthusiasm, professionalism and a positive attitude at all times
Pays precise attention to detail, order and cleanliness
Has outstanding written and verbal communication skills, and exceptional phone manner
Able to adapt in a fast paced, constantly changing environment within a dynamic work schedule
A Bachelor's degree is required, preferably in Hospitality Management
Preferred
Previous experience in a hotel or a related field preferred
Company
Omni Hotels & Resorts
Omni Hotels creates memorable guest experiences at 60 luxury hotels and resorts in North America
Founded in 1983
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jeff Doane
Chief Commercial Officer
Joy Rothschild
Senior HR executive
Recent News
2025-12-02
2025-11-15
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