Travelers · 2 days ago
Senior Document Support Specialist
Hartford, CT
Full-time
Onsite
Mid, Senior Level
$41K/yr - $68K/yr
3+ years expTravelers is one of the best property casualty insurers in the industry, committed to taking care of customers and communities. The Senior Document Support Specialist is responsible for the accurate preparation and preservation of policy documents, managing inbound correspondence, and supporting digital workflows while ensuring compliance with corporate retention policies.
Auto InsuranceInsuranceProperty Insurance
Responsibilities
Responsible for the categorization and reconciliation of insurance documents received through internal and external mail, as well as various archival sources
Prepares documents for digitization including removal of staples, paper clips, fasteners and posted notes from the documents
Analyzes documents in order to produce the best resolution for scanned reproductions
Employs basic understanding of filing standards to properly classify documents for specific repository processing and determines index values for insurance document sets based on established guidelines
Research and investigation may be required to track misdirected or undeliverable mail
Manages the on-demand request process. Customer requests that are time sensitive for archived documents are retrieved, prepared, digitized and delivered electronically to the customer
Resolves complex issues and escalates items as required
Works with a high degree of confidentiality as documents are highly sensitive containing customer financial and/or proprietary information
Perform other duties as assigned
Qualification
Required
High School Diploma or equivalent
Two years of experience utilizing Microsoft Office Suite
Three years of work experience in document management
Ability to meet Productivity and Quality performance metric requirements
Strong attention to detail with the emphasis on quality and the ability to focus for extended periods of time
Capability of categorizing documents based on established standards
Ability to use basic analytical thinking to make decisions on document categories
Good dexterity of hands and fingers to sort through documents accurately and quickly
Ability to work in a fast-paced, flexible, team environment
Preferred
Knowledge of Document Archival & Preservation Repositories Preferred
Knowledge of Insurance Policy Documents is a Plus
HOST and Web Application Familiarity Preferred
Records Management Software Familiarity a Plus
Benefits
Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Company
Travelers
Travelers provides insurance coverage to protect the things that are important to you – your home, your car, your valuables and your business.
10001+ employees
H1B Sponsorship
Travelers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (47)
2023 (60)
2022 (42)
2021 (27)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
unknown2002-03-22IPO
Leadership Team
Dan Frey
Executive Vice President and Chief Financial Officer
Beth Maerz
SVP, Customer, Strategy and Innovation
Recent News
2026-01-03
Beinsure - Insurance, Reinsurance, InsurTech Insights
2025-11-26
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