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NYS Office of Information Technology Services · 17 hours ago

Information Technology Specialist 3 - 10509

Albany, NY

Full-time

Onsite

Entry, Mid Level

$87K/yr - $110K/yr

1+ years exp

The NYS Office of Information Technology Services is seeking an Information Technology Specialist 3 to function as Printer Lead for the Dedicated Support, Public Safety unit. This role involves managing printer support, troubleshooting devices, and overseeing IT Service Management incident tickets.

Cyber SecurityGovernmentInformation TechnologyIT Infrastructure

No H1B

Responsibilities

Product owner for NYSP printer programming and solutions

Install, configure, and troubleshoot Multi-function Printers and Network printers

Perform the full range of supervisory responsibilities, as applicable

Manage and maintain printer support for NYSP

Review and assign IT Service Management (ITSM) system incident and request tickets within designated assignment group

Lead inventory and surplus of all networked devices

Facilitate and lead regular check-ins with centralized procurement team

Lead team for administration and configuration of devices

Provide input, as applicable, for device selection, including meeting with vendors, as necessary, to meet the unique needs of NYSP

Monitor ITSM work queues to ensure timely and effective resolution/fulfillment of client requests

Collaborate with counterparts within other regional areas as workload dictates

Install, load, and configure software and applications

Troubleshoot and provide technical assistance to clients

Document procedural steps for all printer processes

Train and orient users on hardware and software where appropriate

Qualification

Printer programmingMulti-function PrintersNetwork printersIT Service ManagementTechnical assistanceSupervisory responsibilitiesUser trainingDocumentation

Required

One year of permanent competitive services as an Information Technology Specialist 3 OR in a position at G-21 or higher deemed administrative under Section 52.6 of Civil Service Law OR in a title eligible for transfer under Section 70.1 of Civil Service Law

Candidates must be reachable on the current eligible list for this title in order to be list appointed

Documentation that they are authorized to accept work in the United States on a permanent basis

Some positions may require fingerprinting

Some positions may require up to 25% travel and/or lifting up to 50 lbs

Benefits

Thirteen (13) paid holidays annually

Up to Thirteen (13) days of paid vacation leave annually

Up to Five (5) days of paid personal leave annually

Up to Thirteen (13) days of paid sick leave annually for PEF.

Up to three (3) days of professional leave annually to participate in professional development

Eligible employees and dependents can pick from a variety of affordable health insurance programs

Family dental and vision benefits at no additional cost

New York State Employees’ Retirement System (ERS) Membership

NYS Deferred Compensation

Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds

Public Service Loan Forgiveness (PSLF)

And many more.

Company

NYS Office of Information Technology Services

New York State Office of Information Technology Services (ITS) is transforming how State government delivers services to New Yorkers and local governments.

Founded in 2012

Albany, New York, USA

5001-10000 employees