Microsoft · 19 hours ago
Senior Customer Experience Program Manager-CAPE
United States, Texas, Austin
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $235K/yr
4+ years expMicrosoft is seeking a dynamic and experienced Senior Customer Experience Program Manager to join the Copilot Agents+Platform Ecosystem (CAPE) team. The role involves delivering world-class Copilot extensibility solutions and requires collaboration with various engineering teams to ensure successful customer outcomes.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Customer Engagement: Qualify, develop and maintain solid relationships with a portfolio of enterprise customers, understanding their business needs, objectives and implementation challenges to unblock the adoption of Copilot agents and extensibility
Strategic Envisioning: Through regular product briefings, roadmap sessions, discovery and envisioning activities land the value and opportunity of agents and extensibility, helping inform customer strategy to maximize value realization
Program Management: Lead and manage customer engagements focused on the development, deployment and integration of Copilot agents, ensuring projects meet business needs
Technical Engagement: As a subject matter expert for Copilot extensibility, provide deep technical guidance, solutioning and assistance to customers, helping them to leverage Copilot agents and extensibility through the entire lifecycle from scenario discovery to build and implementation
Feedback and Improvement: Gather customer feedback and work closely with the product and engineering teams to triage, prioritize and drive continuous improvement in Copilot solutions
Reporting and Analytics: Monitor and report on the adoption and performance of Copilot agents, providing insights and recommendations to both customers and engineering stakeholders
Collaboration: Work collaboratively with internal teams, including sales and marketing in addition to engineering, to align customer needs with product development and go-to-market
Qualification
Required
Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Preferred
4+ years experience in a customer-facing role
Experienced with AI architecture and agent models for extensibility, such as UI customization, orchestrator or bring your own (BYO) foundational models/LLMs
Experienced writing AI agent instructions and the ability to fine-tune them (by developing evaluations and test cases) to help customers improve response quality and consistency
Experienced proposing technical architecture and design based on customer/scenario requirements. Ability to develop a prototype to demonstrate the value of AI agents and extensibility
Familiarity with the enterprise market and enterprise customers in the United States
Effective communication and interpersonal skills, with the ability to articulate complex technical concepts to non-technical stakeholders and interact across all levels within customer organizations from end user to C-level
Solid analytical and problem-solving skills, with a proactive approach to identifying and addressing customer challenges
Demonstrated ability to manage multiple projects simultaneously, with a track record of delivering successful outcomes
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
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2026-01-06
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