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Veolia · 22 hours ago

Customer Service Representative I

Boise, ID

Full-time

Onsite

Entry Level

1+ years exp

Veolia is the top-ranked environmental company in the United States, specializing in water, waste, and energy management services. The Customer Service Representative I is responsible for providing effective customer service, handling a high volume of customer calls, and processing requests related to water services and billing.

Electrical DistributionIndustrialWater

Responsibilities

Ensure customer calls/contacts, billing, collections, cashiering, field orders, and other customer service functions, are handled effectively, timely, and efficiently in a knowledgeable and positive manner

Receives, investigates and resolves customer calls, emails, complaints and inquiries pertaining to billing, collections, and other customer service functions

Responsible to achieve customer service metrics and satisfaction levels

Ensure all service orders are complete and entered into CC&B

Promotes/explains company initiatives, programs, and processes to customers, and obtains appropriate information from customers (ACH, ebilling, conservation, etc.)

Assist with routing new development for meter reading and entry into CC&B

As requested, participate in other initiatives such as, but not limited to, CC&B Upgrades, Web Upgrades, or other special projects at the direction of the Customer Service Supervisor, Manager or Director

Qualification

Customer service experienceCommunication skillsProficiency with Google ProductsProblem solving skillsAttention to detailInterpersonal skillsTeamworkFlexibilityIntegrity

Required

High School Diploma/GED is required

1-3 years of experience in a customer service center or equivalent Veolia work experience, preferably in a Regulated Utility

Demonstrated ability to deal with customers, clients and regulators in a courteous, professional and diplomatic manner

Fine-tuned organizational, interpersonal, and problem solving skills to create positive interactions with customers

Strong communication (oral and written) and listening skills to understand the customer's situation and respond effectively by phone, email, in writing, or in person, in a helpful and professional manner

Practiced problem solving and critical thinking skills to determine solutions to a customer's problem resolving issues effectively

Ability to communicate escalated questions and or issues to the Lead CSR or Supervisor effectively

Demonstrates patience and politeness, especially when interacting with difficult or irate customers

Ability to work in a team environment in a cooperative and dependable manner in order to achieve internal customer satisfaction and meet company goals

Flexibility - ability to fill-in as needed to cover critical tasks/roles

Attention to detail in order to follow company processes and Commission rules

Integrity – ability to maintain confidentiality of customer information

Ability to prioritize and manage multiple competing work priorities successfully

Ability to function in the digital world, using computer, laptop, tablet, smartphone devices and software to communicate and perform and record work

Proficiency with Google Products