Shipt · 2 days ago
Bilingual Customer Care Specialist
Birmingham, AL
Full-time
Hybrid
New Grad, Entry Level
$23/hr - $40/hr
0+ years expShipt is a retail tech company that connects people to reliable, high-quality delivery with a personal touch. As a Bilingual Customer Care Specialist, you will provide exceptional support to Spanish-speaking customers through various communication channels, ensuring a positive experience and advocating for the needs of Spanish-speaking users.
DeliveryE-CommerceGrocerySame Day Delivery
Responsibilities
Provide top-tier support via call, chat and email to our Spanish-speaking Members, Shoppers, Retailers and Partners
Uphold call, chat, and email SLAs and manage outbound call request on slack channels providing 55% internal communication (Shipt HQ/Shoppers) and 45% external communication (customer, retail partner escalations)
Support new innovation initiatives (small and large scale) as needed
Deliver on established goals and objectives of the team's core responsibilities
Serve as an expert in the following functions: Partner/Retailer Calls and Chats, Outbound Communication, Support emails, Member Feedback Surveys, Shopper Pay emails, Shopper Account Verification and other determined areas requiring Bilingual support
Advocate for our Spanish cohort of Members, Shoppers, Retailers and Partners and work alongside leaders to identify process improvements for our Spanish speaking customers
Provide relief and support for teams throughout Shipt (different than that of a Support Specialist), including Operations, Experience Team, and Partner Success
Qualification
Required
You have excellent verbal and written communications skills required in both English and Spanish
You are bilingual and able to read, write and speak Spanish proficiently
You have 6+ months previous call center experience, or 6+ months telephonic sales support experience
You have previous customer support experience (Bachelor's Degree not required, but preferred)
You must be comfortable conversing in Spanish ~75% of the time via voice, chat, and email
You have schedule flexibility - team members will be required to work varying schedules depending on business need. Scheduled shifts fluctuate from as early as 7am start times, and as late as 10pm end times. Weekend work is also expected. This is a full-time, 40 hour workweek position
You have strong communication skills and the ability to multitask
You are detail oriented and able to work effectively with minimal oversight
You are adaptable and able to navigate change effectively
Preferred
Bachelor's Degree not required, but preferred
Benefits
Employees (and eligible family members) are covered by medical, dental, vision and more.
Employees may enroll in our company’s 401k plan.
Employees will also be eligible to receive discretionary vacation for exempt team members, paid holidays throughout the calendar year and paid sick leave.
Other compensation includes eligibility for an annual bonus and the potential for restricted stock units based on role.
Company
Shipt
Shipt is a grocery delivery service that lets members order groceries and alcohol from their local store for delivery right to their door. It is a sub-organization of Target.
1001-5000 employees
H1B Sponsorship
Shipt has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (40)
2024 (66)
2023 (46)
2022 (83)
2021 (78)
2020 (40)
Funding
Current Stage
Late StageTotal Funding
$65.2MKey Investors
Greycroft
2017-12-13Acquired
2017-06-05Series B· $40M
2016-07-27Series A· $20M
Leadership Team
Smrutha Ipparthi
Chief Technology & Product Officer
Recent News
2025-12-16
2025-11-05
Company data provided by crunchbase