GreenEcho, LLC · 1 day ago
IT WMS Manager
Waco, TX
Full-time
Onsite
Mid, Senior Level
$25/hr - $30/hr
3+ years expGreen Echo LLC is seeking a dynamic and highly skilled IT WMS Manager to lead the IT WMS Analyst Team. This role involves overseeing complex IT systems to optimize operations and drive excellence through innovative technology solutions while managing IT infrastructure in a fast-paced environment.
Information TechnologyInternetSoftware
Responsibilities
Join kick-off calls for each Profit Center engagement
Supervise and support call center staff
Coordinate with other teams on location schedules for go live dates
Coordinate all collateral and details required for analysis
Conduct training and coaching for agents
Monitor performance metrics and service levels
Manage all shared data repositories
Manage workload via Monday.com boards and Fresh Service ticketing system
Prepare predictive survey of field Profit Centers
Improve processes to enhance efficiency and customer service
Prepare recommendations for Wi-Fi deployments and custom infrastructure packages for each unique location
Assist Profit Centers facilitate hardware procurement
Assist Profit Centers with vendor installer questions to complete readiness tasks
Assist in documentation updates for runbooks and other SOP initiatives tied to the WMS initiative
Qualification
Required
Bachelor's Degree or equivalent work experience in IT
3+ years of experience in IT operations disciplines including LAN/WLAN and networking infrastructure administration and management
Physical qualifications required to perform the job function, climb stairs, sit for long periods of time, work 8-hour shifts, work local in office
Proficiency to read, write and communicate orally the English language, especially I.T. technical terms and concepts
Ability to use Microsoft Word, Excel, and Outlook and Adobe PDF
Competence in operating a personal computer, printers and external computer peripherals
Preferred
WLAN specialization and knowledge of modern Wi-Fi capabilities
WLAN installation/support/troubleshooting including controllers and Access Points
Previous experience with Fortinet systems (Firewalls and AP's)
Previous experience with predictive Wi-Fi surveys (Tamograph, Ekahau)
Benefits
401(k)
Dental insurance
Health insurance
Vision insurance
Company
GreenEcho, LLC
GreenEcho is a cloud technology-focused consultancy specializing in the strategy, design and implementation of cloud based solutions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase