Leidos · 5 days ago
Mortgage Origination - Customer Service Representative
United States
Full-time
Remote
Entry, Mid Level
$20/hr - $22/hr
2+ years expLeidos is seeking full-time Mortgage Origination Professionals at the FHA Resource Center. As a Mortgage Origination Customer Service Representative, you will use your mortgage background to help make a difference in the lives of others while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.
ComputerGovernmentInformation ServicesInformation TechnologyNational SecuritySoftware
No H1B
Security Clearance Required
Responsibilities
Provide excellent customer service, answering a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures
Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge the client’s requests
Follow standard operating procedures for various topics, systems, and contact channels
Document all of your contacts in a database
Keep up to date on FHA mortgage processes and procedures
Qualification
Required
High School diploma or General Educational Development (GED) certificate
Minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer)
Minimum of 1 year of contact center experience or telephone customer service experience
Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
Ability to work an 8-hour shift (including a 30-minute lunch break), Monday – Friday, based on business needs
Preferred
FHA Knowledge/background
Contact Center experience (Omnichannel)
Benefits
Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans.
Immediate and ongoing training to support your success.
Discounted Leidos stock purchase and other Employee Discounts.
Company-wide career mobility.
Company-sponsored Public Trust eligibility upon hire.
Voluntary overtime may be available based on business needs.
Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year.
11 paid holidays per year.
Company
Leidos
Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-02-20Post Ipo Debt
2013-09-17IPO
Leadership Team
James Carlini
Chief Technology Officer
Theodore Tanner
Chief Technology Officer
Recent News
MarketScreener
2025-12-16
2025-12-16
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