Boston Medical Center (BMC) · 22 hours ago
Financial Counselor
Boston, MA
Full-time
Onsite
Entry Level
$21.73/hr - $32.30/hr
2+ years expBoston Medical Center (BMC) is seeking a Financial Counselor to assist patients with financial arrangements and insurance applications. The role involves screening self-pay patients, verifying insurance, and providing assistance with Mass Health and Medicare applications.
Health CareHospitalMedicalNon Profit
Responsibilities
Provides superior customer service to internal and external clients, customers, and patients as referenced in the •Service Excellence Standards
Screen self-pay patients for potential Insurance information not obtained at the time of registration
Perform pre-certification, insurance verification functions for identified insurance Verify through Internet (Web based payor solutions, Point of Service Devices, telephone calls to Patients, Employers, Schools)
Update accounts with demographic and financial information for billing purposes
Notify Care Management and Patient Access Departments of all changes
Screen self-pay patients for ability to pay, advise patients regarding methods of payments Accepted (this includes setting up payment plans), request and collect deposits prior to the date of service, at the time of service or during the patient's hospital stay
Screen self-pay patients for potential Mass Health/Low Income/Commonwealth Care assistance and assist with the application process, which includes completing and submitting the online Virtual Gateway application and follow up with the patient for additional information and follow up with Mass Health to obtain eligibility. (Note: Most inpatient accounts are now outsourced to a firm to handle the interview and application processes). The Financial Coordinator is responsible for covering for the outsource employee and working accounts assigned by Management
Interview SECAP patients for ability to pay prior to their admission, request/collect payment before admission if they have the ability to pay, complete Mass Health/Low Income application if they are indigent. Notify Unit Secretary when the financial arrangements have been completed. (Note: Difficult interviews because candidates are often under the influence of alcohol or drugs)
Meet with Emergency Room patients, after service in the ER, for insurance information not obtained by the registrar and assist the patient with the Mass Health/Low Income application process, which includes completing and submitting the online Virtual Gateway application and follow up as necessary
Responsible for requesting self pay payments in the ER, after the patient has received service, whenever the patient has the means to make a payment
Responsible for requesting and collecting deductibles and co-pays on pre-admits whenever a self pay preadmit or in-house account is found to have insurance
Responsible for obtaining Motor Vehicle Insurance Information and filing Liens whenever necessary to protect the interest of the medical center
The Coordinator responds to all incoming telephone calls and patient walk-in visits which are related to a hospital account. The Coordinator is responsible for assisting the client to ensure a positive outcome for the patient and the medical center
The Financial Coordinators see clients in the ER and the St. Margaret's Lobby office. Employees are often floated between the locations
Collaborates with the Free Care Coordinators to ensure that we have all the information/documents necessary to process a Medicare Indigent application
Updates account with third party billing information as necessary
Works with Multi-Lingual Advocates as a referral source and for interpretive services
Maintain current knowledge of insurance carrier coverage and exclusions which might impact patients
Operate standard office equipment including: Calculator, POS Device, Medicare/Blue Cross Terminals, FAX Machine, Copy Machine and Scan Station
Assist with training of new employees
Perform any duties requested by Supervisor or Credit & Collection Manager
Qualification
Required
High School Diploma
Two years in related field
Good interpersonal skills are necessary in order to interact with patients/families/insurance carriers
Ability to read and comprehend
Ability to effectively communicate both verbally and in writing
Ability to perform basic arithmetic calculations using a calculator
Ability to use a Personal Computer with Windows applications
Benefits
Medical
Dental
Vision
Pharmacy
Contract increases
Flexible Spending Accounts
403(b) savings matches
Earned time cash out
Paid time off
Career advancement opportunities
Resources to support employee and family wellbeing
Company
Boston Medical Center (BMC)
Boston Medical Center (BMC) is a 511-bed, equity-led academic medical center and a proud member of the Boston Medical Center Health System.
5001-10000 employees
H1B Sponsorship
Boston Medical Center (BMC) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (53)
2024 (51)
2023 (51)
2022 (38)
2021 (26)
2020 (32)
Funding
Current Stage
Late StageTotal Funding
$342.49MKey Investors
AmeriCorps Public AlliesNational Institute on Drug Abuse (NIDA)The Boston Foundation
2024-07-09Grant· $0.06M
2023-02-23Debt Financing· $232M
2019-04-23Grant· $89M
Leadership Team
David Beck
Senior Vice President & Chief Legal Counsel
Recent News
2025-11-11
2025-11-10
Company data provided by crunchbase