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Caravel Autism Health · 1 day ago

Scheduling Specialist

Eagan, MN

Full-time

Onsite

Entry Level

$19/hr - $24.50/hr

1+ years exp

Caravel Autism Health is seeking a Scheduling Specialist who will serve as the face of their clinic for clients and their families. The role involves managing scheduling changes, coordinating client services, and supporting the clinical team in various administrative functions.

FitnessHealth CareMedicalMental Health

Responsibilities

Scheduling: Permanent schedules and scheduling variances. Family guidance. BCBA/Senior meetings. Senior Training meetings. PTO, QTPs, support services, etc

Accurately records client and staff cancelations, reschedules, and other scheduled time off to ensure clients receive their prescribed treatment hours

Timely execution of scheduling communication/task needs that takes place at the center

Implementing best practices for scheduling, including timely delivery

Meeting or exceeding treatment delivery goals (KPIs) as it relates to provider & client utilization, including make up time

Coordinating appropriate use of admin time

Scheduling trainings, i.e. safetycare, Relias, compliance, etc

Onboarding new clients in partnership with Intake, from meet and greet to first day of ABA

Support additional in-market centers with scheduling operations as needed

Greet all clients and families as they arrive to our clinics

Answer phones and respond to or forward requests and/or information

Facilitates timely and accurate flow of communication between the clinic and Caravel corporate support functions

New hire day one welcome & center orientation as needed

Facilitating daily operations, cleanliness, team building, logistics, supply management and organization of center

Qualification

SchedulingOrganizational skillsHIPAA knowledgeAttention to detailProfessionalismMulti-taskingCustomer serviceVerbal communicationWritten communication

Required

Must be a high school graduate/GED equivalent

At least one-year comparable experience working with clients and/or families in a medical or therapeutic setting including providing administrative or customer service-related experience preferred

Strong organizational skills, with the ability to multi-task and meet deadlines

Strong attention to detail

Experience working with multi-line phone systems and office machines (copiers, postage machines, fax machine, etc.)

Displays professionalism and represents organization in a professional manner

Excellent verbal and written communication skills, with a pleasant, professional, and helpful demeanor and voice

Demonstrates initiative, with the ability to manage self and workload

Knowledge of HIPAA privacy and security rules and regulations

Ability to abide by ethical guidelines and policies, including strict adherence to confidentiality and HIPAA guidelines