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Fuze Health · 21 hours ago

Customer Success Manager - FuzeRx

United States

Full-time

Remote

Mid Level

$80K/yr - $105K/yr

3+ years exp

Fuze Health is dedicated to improving healthcare by connecting patients with essential resources and care providers. The Client Success Manager role focuses on ensuring customer satisfaction and retention by optimizing account performance, maximizing product adoption, and tracking client objectives.

Hospital & Health Care

Responsibilities

Build and maintain trusted client relationships - acting as a primary point of contact for customer inquiries and escalations and ensuring timely responses

Onboard new customers, providing technical support, addressing inquiries, resolving issues, and ensuring product functionality meets specifications

Serve as voice-of-the customer, collaborating with Product and engineering teams to address product reliability considerations and provide feedback for product improvements based on client needs

Develop strategies to maximize customer satisfaction and retention, identifying opportunities for upselling and cross-selling

Collaborate with cross-functional teams to align client success initiatives with overall company objectives and strategies

Work closely with finance team partners to track and stay informed of account financial performance of assigned clients

Represent client needs and feedback within the organization, advocating for their best interests and ensuring they receive optimal service

Track and report on key client success metrics (e.g., recurring revenue/margin, product adoption rates, satisfaction scores), providing clients with regular updates on their performance and outcomes

Qualification

Healthcare ConsultingCustomer SuccessAccount ManagementTechnical ExpertiseData AnalysisCustomer-Centric ApproachCommunication SkillsInterpersonal SkillsStrategic ThinkingProblem-Solving

Required

3+ years in Healthcare Consulting, Customer Success or Account Management Role; preferably in digital healthcare or pharmacy industry

Strong technical expertise or aptitude for understanding and troubleshooting complex systems and applications

Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and internal stakeholders

Strategic thinker with a customer-centric approach and a focus on driving customer satisfaction and retention

Analytical mindset with proficiency in data analysis and problem-solving, able to identify trends and insights to inform decision-making

Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and stakeholders effectively

Benefits

Dental

Vision

Multiple group medical plans to choose from

401(k) retirement savings plan

Group life insurance

(AD&D) insurance

Flexible spending account (FSA)

Health savings account (HSA)

Commuter benefits

Employer-paid short-term (STD) and long-term disability (LTD) insurance

Additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program)

Flexible vacation time

Accrued paid sick time

10 paid holidays

(2 floating holidays for full time non-exempt employees)

Up to 16 weeks of paid parental leave for a birthing parent

Up to 8 weeks of paid bonding leave for non-birthing parents

Up to 12 weeks of family caregiver leave, including 4 paid, to support care for a family member

Lifestyle Spending Account allowance each month