Dutech Systems · 1 day ago
Customer Service Associate (CSA) – Onsite (Night Shift) NEW!
Springdale, AR
Contract
Onsite
New Grad, Entry LevelDutech Systems is seeking a Customer Service Associate (CSA) to manage and maintain relationships between carriers, customers, and internal sales teams. This role involves delivering high-quality customer service in a fast-paced, high-volume environment while utilizing multiple dispatch systems and resolving supply chain issues.
ConsultingInformation Technology
Responsibilities
Serve as the primary point of contact between Tyson Foods Supply Chain and assigned external customers
Analyze and respond to a high volume of inbound emails, determining and executing prompt resolutions
Partner with Sales and internal teams to deliver exceptional customer service
Utilize multiple dispatch systems including TES, LME, FourKites, OTR, and external scheduling platforms such as Retailix, Retail Link, UNFI, One Network, etc
Maintain knowledge of Tyson Foods’ internal policies, procedures, and software systems
Understand and navigate external customer organizational structures and processes
Identify cost-effective and customer-focused solutions to delivery and supply chain issues
Proactively resolve issues that may negatively impact deliveries or customer relationships
Implement creative problem-solving strategies to support accurate and timely product delivery
Positively represent Tyson Foods in all customer interactions
Qualification
Required
Bachelor's degree OR equivalent work experience in customer service or transportation/logistics
Customer service experience beyond a call center environment (Required)
Proficient in Microsoft Office applications
Comfortable working primarily via email, managing 300+ emails per day
Strong written, verbal, and interpersonal communication skills
Excellent conflict management and negotiation abilities
Strong multitasking and problem-solving skills
Positive attitude with a customer-first mindset
Ability to work effectively in a fast-paced, high-volume environment
Preferred
Dispatch or transportation/logistics experience (Preferred)
Company
Dutech Systems
Dutech Systems Inc (Certfied WBE| MBE| WOSB) is an Information Technology (IT) consulting company which provides technology consulting, implementation, management, support and application development services.
Founded in 2015
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase