E*TRADE from Morgan Stanley ยท 1 day ago
Consultant conversion - Workpl Ops & Supp III, NEX : Job Level - Associate
Columbus, Ohio, United States of America
Full-time
Onsite
Entry Level
2+ years expMorgan Stanley is a leading global financial services firm known for mobilizing capital to help clients achieve their financial goals. The role involves providing high-quality technical support and ensuring smooth operations of the organization's workplace environment for end-users, including hardware, software, and network resources.
BankingFinanceFinancial Services
Responsibilities
Provide high-quality technical support on our client-facing service desk via interactions raised through phone, email, and ticket requests
Troubleshoot complex issues and implementation requests with escalation to L3 team and dev partners as required, while managing customer expectations
Accountability to performance metrics measured across multiple workstreams, including call management, email correspondence, ticket aging and resolution
Demonstrate expertise in multitasking and use knowledge base tools to drive high success in first-contact resolution
Maintain composure and professionalism in high-pressure and difficult situations
Deliver a consistent and positive customer experience across all interactions
Qualification
Required
High school diploma or GED required
Technical aptitude with the ability to learn and support a broad range of IT systems and applications
Proven problem-solving and critical-thinking abilities
Strong interpersonal skills, empathy, active listening, and the ability to communicate clearly and professionally in a fast-paced environment are essential
Excellent customer service and communication skills (written and verbal)
Self-motivated with the ability to work independently and prioritize tasks under pressure
Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems
Preferred
2-5 years of demonstrated technical support experience via phone and chat, or equivalent combination of education and experience
Experience working with data transfer protocols including login credential rotations, PGP key management, FTP/SFTP configurations, and ongoing system maintenance and administration
Benefits
Some of the most attractive and comprehensive employee benefits and perks in the industry
Company
E*TRADE from Morgan Stanley
E*TRADE from Morgan Stanley is a pioneer in the online brokerage industry.
1001-5000 employees
H1B Sponsorship
E*TRADE from Morgan Stanley has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown2020-02-20Acquired
1996-08-16IPO
Leadership Team
Julia Miller
Executive Director, Creative Services
Recent News
2025-11-07
2025-10-14
Company data provided by crunchbase