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Performant Healthcare, Inc. · 1 day ago

Client Services Operations Support Representative I-1

Lathrop, CA

Full-time

Onsite

Entry Level

$18/hr - $18/hr

1+ years exp

Performant Healthcare, Inc. is a leading healthcare intelligence company that provides value and efficiency to health plans. They are seeking a Client Services Operations Support Representative I responsible for clerical support and processing high-volume transactions for healthcare eligibility and recovery services.

AnalyticsCustomer ServiceFinancial Services

Responsibilities

Provides clerical support including, but not limited to, copying, filing, processing documents and mail, performing basic data entry, phone calls, and operating general office equipment

Processing incoming correspondence, including posting payments (checks, EFT and debit/credit card)

Some phone work is required contacting insurance carriers and healthcare providers to gather payment information

Data entry into various applications/systems as may be required for applicable workflows

Accurately and efficiently performs assigned tasks ensuring adherence to all company, departmental and client policies, procedures, federal & state regulations, contractual compliance, and other requirements/standards

Achieves or exceeds quality and productivity expectations and other assigned goals/objectives

Obtain and maintain any client clearances for system/record access as may be required for position based upon client and work assignments

Completes assigned training on time and with acceptable scores. Demonstrates understanding of training materials and applies knowledge in appropriate situations

Completes other tasks and duties as assigned to meet business needs

Qualification

Microsoft ExcelMicrosoft WordData entryCustomer serviceBasic math skillsTyping skillsProblem-solvingCommunication skillsOrganizational skillsTeamwork

Required

Some experience working in a customer service or clerical job is required

High school diploma or equivalent is required and proof of such will be sought prior to hire

Ability to perform basic tasks in Microsoft Excel and Word programs with occasional assistance

Basic use of general office equipment and easily adapts to new office equipment and tools

Basic problem-solving skills and good communication, both written and oral, skills

Ability to quickly learn internal and client applications easily

Fast and accurate typing and 10-key skills

Basic math skills to calculate numbers and percentages

Demonstrated timely follow-up skills, ability to multi-task and prioritize workload

Very detailed oriented and highly organized

Ability to prioritize daily workloads and meet daily deadlines

Able to work efficiently independently and collaboratively promoting a positive team environment

Strong customer service skills

Must be responsible, dependable, and reliable

Must submit to, and pass, a pre-hire criminal background check and drug test

Ability to obtain and maintain client required clearances, as well as pass regular company background and/or drug screenings post-hire, may be required for some positions

Some positions may require the total absence of felony and/or misdemeanor convictions

Must not appear on any state/federal debarment or exclusion lists