SMX Services & Consulting, Inc. ยท 1 day ago
Program Manager
Dallas, TX
Contract
Onsite
Entry Level
1+ years expSMX Services & Consulting, Inc. is seeking a Program Manager to oversee program evaluation, development, and execution. The role involves managing client interactions, leading implementation teams, and ensuring timely communication and documentation throughout the project lifecycle.
Information ServicesInformation Technology
Responsibilities
Review and analyze program objectives and requirements
Identify internal stakeholders and require organizational support
Understand the basic technical requirements of the project
Identify potential bottlenecks in the implementation process and solution workarounds needed to meet and exceed customer's expectations
Communicate customer requirements
Establish a baseline of shared objectives and expectations
Define schedules and completion timeframes
Ensure proactive, timely customer communication
Position oneself as the primary client interface
Lead Implementation Team
Oversee configuration management and change control
Supervise team members' documentation and task completion in relevant systems to ensure accurate status and billing trigger
Provide accurate Project Scopes and Meeting Minutes to all stakeholders
Provide feedback to internal organizations, including pre-sales, Finance, Product, and Provisioning, to improve internal processes
Manage customer's demands and possible opposition to meet such demands
Handle project planning according to deviations from the original schedule
Ability to contain and deflect aggressive behaviors from customers and internal stakeholders, which may arise under high-pressure situations
Document all information needed for a clean implementation and transition to maintenance teams in different countries
Define human and material resources to implement solutions
Coordinate interaction between different systems and people in several countries
Attend testing and implementation calls and online meetings
Adhere to customer's schedules, mostly in Latin America
Manage documentation efficiently to comply with tight delivery frames
Prepare implementation reports in standard and non-standard formats
Qualification
Required
Bachelor's Degree | Engineering or equivalent experience in Telecom field
1-3 years of customer interface experience preferably in related area
Excellent communication skills
High customer service orientation
High analytical and problem solving skills
High business acumen and understanding of business principles and language
Fluency in English and Spanish required
Preferred
Portuguese is a plus
CCNP - Cisco Certified Network Professional
Certified Project Management Professional (PMP)-PMI
Company
SMX Services & Consulting, Inc.
Driving the Future with Technology, Talent, and Strategic Solutions At SMX Services & Consulting, Inc., we transform the way businesses manage their technology and talent by providing comprehensive solutions in IT & Engineering Staffing, SAP, Cybersecurity, Managed Services, and Digital Health.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Richard Quevedo
CEO
Steve Hodges
Chief Technology Officer
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