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Apex Systems · 18 hours ago

Global Security Operations Center Analyst

Marlborough, MA

Full-time

Onsite

Mid Level

$25/hr - $32/hr

3+ years exp

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. They are seeking a Global Security Operations Center Analyst to monitor security systems, respond to incidents, and support the Global Security & Resiliency team in mitigating risks to the company.

Human ResourcesInformation TechnologyRecruiting

H1B Sponsor Likely

Responsibilities

With a focus on customer service, serve as the initial point of contact for employees, contingent workers, and visitors for security related topics

Review, analyze and escalate open-source intelligence and subscription-based intelligence to help mitigate and report global threats to company property, employees, and stakeholders

Respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, facilities, police, fire, and EMS personnel as required

Receive, evaluate, and disseminate incoming information and reports from security personnel, employees, contingent workers, suppliers, reporting parties, and local agencies

Complete risk and intelligence driven reports to Global Security & Resiliency and other stakeholders

Monitor and professionally communicate using varying forms of communication, including email, chat, phones, two-way radios, and/or in person contact

Receive calls for help/assistance from employees worldwide and respond appropriately

Monitor health of all Global Security platforms and applications; triage incoming work orders; and work with internal and external partners to assist with troubleshooting

Monitor access control and CCTV systems for alarms and coordinate appropriate response

Draft and send emergency mass notifications and other crisis communications

Build Quality into all aspects of their work by maintaining compliance to all quality requirements

Qualification

Risk analysis experienceThreat intelligence experienceCCTV monitoringMicrosoft OfficeAnalytical skillsCustomer service skillsCommunication skillsProblem-solving skillsCalm under pressureTeam collaboration

Required

Must have HS diploma

Bachelor's degree preferred and or equivalent related work experience

3+ years' experience in security, law enforcement, military, or related field, with customer service experience

candidates must have proven threat intelligence experience, identifying, acting, proactive defense and risk mitigation, strategic decision making, etc

Strong analytical and problem-solving skills

Excellent communication and customer service skills

Ability to stay calm during stressful situations

Knowledge of Microsoft Office suite software programs

Preferred

Previous experience working in a GSOC or control room environment

Familiar with Windows-based GSOC Critical Event Management Software, Mass Notification Systems, Travel Tracker, Social Media Monitoring, and Service Now

Knowledge of and experience with physical security applications to include access control and alarm monitoring systems, CCTV, incident reporting, incident management software

Benefits

Medical

Dental

Vision

Life

Disability

Other insurance plans

ESPP (employee stock purchase program)

401K program

HSA (Health Savings Account on the HDHP plan)

SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions

Corporate discount savings program

Other discounts

On-demand training program

Access to certification prep

Library of technical and leadership courses/books/seminars

Certification discounts

Other perks to associations that include CompTIA and IIBA

Company

Apex Systems

Glassdoor3.8

Apex Systems, a division of On Assignment, provides organizations with IT staffing solutions to address gaps in their current workforce.

Founded in 1995

Richmond, Virginia, USA

1001-5000 employees

https://www.apexsystems.com

H1B Sponsorship

Apex Systems has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (28)

2024 (21)

2023 (35)

2022 (26)

2021 (29)

2020 (38)