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Cambia Health Solutions · 2 months ago

Full-Time Customer Service Professional (Available for current Contract Customer Service Professionals only)

United States

Full-time

Remote

New Grad, Entry Level

$19/hr - $22.25/hr

0+ years exp

Cambia Health Solutions is dedicated to creating a person-focused and economically sustainable health care system. They are seeking a Full-Time Customer Service Professional who will serve as an advocate for callers, providing guidance on benefits, claims, and eligibility while ensuring caller satisfaction and compliance with company values.

BiotechnologyHealth CareInformation Technology

Responsibilities

Serve as your callers’ guide and advocate, tackling tricky issues and answering questions about benefits, claims and eligibility

Roll up your sleeves and do the necessary research to find answers when you don’t have them

Bring a positive and professional approach to providing every caller with accurate, compliant information

Tailor your communications to meet each caller's unique needs

Stay one step ahead by spotting and addressing potentially difficult issues before they arise

Prioritize caller satisfaction while representing Cambia’s mission and values

Seek opportunities to collaborate and improve your skills through feedback and learning

Qualification

Customer service experienceProficient PC skillsMathematical conceptsMedical terminology knowledgeMultitasking skillsDiscretion with informationProblem-solving skillsClear communicationTeam collaboration

Required

High school diploma or equivalent

6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact; or equivalent combination of education and experience

Proficient PC skills and an ability to navigate multiple applications while on calls

Ability to apply mathematical concepts and calculations

Excellent multitasking skills under pressure

Resilience, patience and a positive attitude in the face of challenges

Clear, concise and empathetic demeanor while responding to inquiries and requests

Proactive problem-solving skills and a knack for asking insightful questions to clarify callers' needs

Sound decision-making and flexibility in a fast-paced environment

Willing to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilities

Equally comfortable collaborating with a team and working independently

Ability to handle sensitive and confidential information with discretion

Preferred

knowledge of medical terminology and coding

Benefits

Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits.

Annual employer contribution to a health savings account.

Generous paid time off varying by role and tenure in addition to 10 company-paid holidays.

Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period).

Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave).

Award-winning wellness programs that reward you for participation.

Employee Assistance Fund for those in need.

Commute and parking benefits.