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ID Logistics US · 2 days ago

Customer Service Representative - 2nd shift

Joliet, IL

Full-time

Onsite

Mid Level

$20.50/hr - $21.50/hr

3+ years exp

ID Logistics US is a logistics company seeking a Customer Service Representative for their 2nd shift operations. The role involves managing customer inquiries, processing orders, and resolving issues related to billing and shipping, while maintaining effective communication with customers and internal teams.

Transportation/Trucking/Railroad

Responsibilities

Manage shipping and receiving within our system in partnership with General Manager and Supervisors

Processing billing and invoicing with tight turnaround times and attention to detail

Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management

Daily effective communication (email, phone, or in-person) with customers and internal team members and management

Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes

Follow ID Logistics corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary

Observe all company safety rules and assist in enforcement as appropriate

Other duties as assigned