Hays · 5 days ago
ServiceNow Queue Manager
United States
Contract
Remote
Mid Level
$25/hr - $27/hr
3+ years expHays is seeking an energetic and detail-oriented ServiceNow Queue Manager to join their team. This role involves managing ticket queues within the L3 Harris ServiceNow instance, ensuring tickets are processed accurately and within SLA timelines.
Information ServicesRecruitingStaffing Agency
No H1B
U.S. Citizen OnlyHiring Manager
Alexander Francis
Responsibilities
Manage and process ServiceNow tickets, ensuring compliance with SLAs
Perform manual data entry and update tickets with missing information using ServiceNow and ERP tools
Assign tickets to appropriate groups and escalate near-breach tickets
Collaborate with queue managers and program managers
Maintain accurate and timely updates throughout the ticket lifecycle
Qualification
Required
3+ years of ServiceNow ticket/queue management experience
Strong attention to detail and data entry skills
Familiarity with SLAs and ticket routing processes
Proficient in Microsoft Excel
Excellent English grammar and communication skills
US Citizenship required due to customer environment
Ability to work Eastern Time Zone hours
Preferred
Remote work experience
Experience in a fast-paced environment
Problem-solving skills
Benefits
Growth potential beyond initial contract.
Work remotely with a collaborative team.
No degree required—skills and experience matter most!
Company
Hays
Hays is a leading global professional recruiting group, they are expert at recruiting qualified, professional and skilled people worldwide. It is a sub-organization of Hays plc.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Manu Saigal
Country Manager - India
Recent News
2026-01-09
2025-11-07
2025-11-07
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