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CHEQ · 2 days ago

Enterprise Account Manager

New York, United States

Full-time

Hybrid

Mid, Senior Level

$125K/yr - $160K/yr

4+ years exp

CHEQ is the global leader in Go-to-Market Security, trusted by over 15,000 customers worldwide. They are seeking an experienced Enterprise Account Manager to manage strategic relationships with a portfolio of Enterprise customers, focusing on retention, development, and upselling while collaborating with various teams to drive customer success and growth opportunities.

AnalyticsCyber SecurityDigital MarketingFraud DetectionInformation TechnologyInternet

Growth Opportunities

Responsibilities

Establish and grow relationships with executive sponsors and decision makers through regular account planning, business reviews, and maintaining high levels of engagement

Actively manage the success of a portfolio of strategic customers and support customer success technical managers with commercial/business aspects

Work closely with Sales and CS Leadership to efficiently report on forecast numbers, opportunities and challenges

Responsible for retention, development, and up-selling of focused accounts

Close renewal and expansion business, meeting or exceeding your quarterly and annual goals, partnering closely with sales along the way

Acquire and maintain a working knowledge of the complete capabilities of CHEQ’s products and services

Build strong customer relationships by maintaining high levels of engagement and communication; conduct routine account performance planning and business reviews

Drive customer advocacy in the form of references, referrals, and case studies

Willing to travel to in person meetings on a regular basis

Qualification

Client-facing experienceRetentionRenewalSales experienceDigital Media knowledgeAd-Tech knowledgeMarTech platformsSalesforce proficiencyGong proficiencyGoogle Suite proficiencyPresentation skillsInterpersonal skillsOrganizational skillsCommunication skillsCreative problem-solving

Required

4+ years' experience in a client-facing role, such as customer success, account management, or sales experience from a high-tech (SaaS) company

You have strong capabilities in retention/renewal, upsell, and general sales

You have a solid executive presence. You are comfortable talking to senior executive and C-level leaders, adding value and being a trusted resource for their teams

You have a passion for learning, using, and pushing the limits of technology to find creative solutions for customers

You know how to build trusted relationships with executive sponsors, marketing agencies and end users

Strong organizational, managerial, and interpersonal skills. Previous experience working in a growth-phase SaaS business is a plus

Superior verbal, written communication, strong presentation skills and ability to tell a compelling data story

Knowledge of Digital Media, Ad-Tech, MarTech platforms, such as Google Ads (Adwords) and Google Analytics is a major advantage and will be considered even if you have less than the required experience

Experience with industry leading tools for measuring, analyzing, and reporting on marketing performance metrics is an advantage

Extra emphasis on Salesforce, Gong and the Google Suite of products is a significant advantage

Proven track record of remote work with minimal daily oversight and achievement of quota and other key metrics associated with the successful growth of enterprise accounts

Ability to work in our London NY twice a week