Client Success Director jobs in United States
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Clario · 17 hours ago

Client Success Director

positionUnited States
timeFull-time
remoteRemote
seniorityLead/Staff, Director/Executive
date5+ years exp

Clario is a company focused on transforming lives by unlocking better evidence. As a Client Success Director, you will lead client accounts, ensuring satisfaction, retention, and growth by building relationships and guiding clients toward their business objectives with Clario's products and services.

BiotechnologyHealth CarePharmaceuticalProduct Research

Responsibilities

Build and maintain strong relationships with key stakeholders and establish governance structures for assigned accounts
Collaborate with clients and internal teams to develop and execute account strategies aligned with business objectives
Act as the voice of the customer, managing expectations internally and externally
Educate clients on Clario products and services to support growth opportunities
Drive improvements in CSAT and NPS through proactive engagement and feedback translation
Support cross-selling and upselling initiatives to expand account value
Monitor account health, ensuring deliverables meet expectations and mitigating risks
Resolve issues promptly to minimize impact on patients and end users
Foster continuous improvement through collaboration and creative solutioning
Convert and maintain client contacts as promoters of the Clario brand

Qualification

Client account managementLife sciences experienceStrategic thinkingCommunication skillsCollaboration skillsProblem-solving skillsEmotional intelligenceOrganizational skillsAdaptability

Required

Bachelor's degree or equivalent practical experience
Minimum 5 years managing complex client accounts with a focus on commercial and service delivery performance
At least 3 years in the life sciences industry; experience in clinical data endpoint collection preferred
Proven ability to work independently and drive outcomes in a matrixed environment
Strong communication and collaboration skills across all organizational levels
Ability to manage change, prioritize effectively, and adapt to evolving needs
Demonstrated account management expertise with commercial acumen and client satisfaction focus
Strategic thinking and problem-solving skills with assertive, diplomatic conflict management
Excellent organizational skills, adaptability, and emotional intelligence

Preferred

Experience in clinical data endpoint collection

Benefits

Medical, dental, and vision coverage
Flexible and paid time off
Remote and hybrid work options
Tuition reimbursement
Employee assistance and wellness programs

Company

Clario

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Clario provides data and technology solutions for clinical trials that collect and analyze data for drug and medical device approvals.
dateFounded in 1972
location
Philadelphia, Pennsylvania, USA
people-size1001-5000 employees
web-link
https://clario.com

Funding

Current Stage
Late Stage
Total Funding
unknown
2025-10-29Acquired
2019-10-21Private Equity
2016-05-01Series Unknown

Leadership Team

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Jacob J. Ferro
EVP, Chief Information, Technology, & Product Officer
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Julia James
EVP, Chief Legal & Administrative Officer
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Company data provided by crunchbase