Apply on Employer Site

Entyre Care · 2 days ago

Customer Success Specialist

Arlington, VA

Full-time

Onsite

New Grad, Entry Level

Entyre Care is a modern healthcare organization focused on personal care services, and they are seeking a Customer Success Specialist to enhance customer satisfaction and retention. The role involves onboarding clients, managing customer data, and collaborating with cross-functional teams to improve customer success operations.

Financial ServicesHome Health CareTraining

Hiring Manager

Kaitlyn Kim

Responsibilities

Customer Outreach & Follow-Up: Proactively follow up with clients daily via video calls, phone and email to ensure timely completion of onboarding steps, address questions, and maintain engagement throughout their homecare journey

Customer Data Management: Maintain and update customer information in our CRM system, ensuring accuracy and reliability for internal teams

Process Coordination: Organize and oversee customer onboarding, renewals, and follow-up schedules to ensure timely and efficient service delivery

Task Prioritization: Manage customer requests, escalations, and follow-ups, ensuring issues are routed to the appropriate team members and resolved promptly

Process Improvement: Identify opportunities to improve customer success operations and propose efficient solutions to optimize workflows

Cross-Functional Collaboration: Work closely with sales, support, and product teams to ensure seamless communication and alignment of administrative processes

Documentation & Resources: Create and maintain clear, organized documentation for customer success workflows, FAQs, and support resources

Qualification

Customer success experienceOrganizational skillsCommunication skillsCRM familiarityProblem-solvingMultitaskingPersistenceProcess improvementMedicaid/Medicare knowledge