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Community College of Philadelphia · 2 days ago

Manager, Systems & Operations, City College for Municipal Employment (CCME)

Philadelphia, PA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Community College of Philadelphia is an open-admission institution dedicated to providing access to higher education for all. The Manager of Systems & Operations plays a critical role in optimizing the infrastructure that supports the City College for Municipal Employment (CCME), overseeing technology and operational systems to enhance program delivery and performance monitoring.

E-LearningEducationHigher Education

Responsibilities

Ensure all CCME participants are accurately and promptly coded in Banner, including cohort and attribute codes, and maintain quality-control checks to prevent delays or errors

Oversee the timely creation, coding, and maintenance of all CCME -associated courses in Banner in partnership with Academic Affairs, Enrollment, and IT

Develop, implement, and continuously refine systems and workflows that support smooth CCME operations, including intake, registration, financial aid packaging, and program completion tracking

Collaborate with College partners to identify, assess, and prioritize solutions for new and emerging operational challenges

In conjunction with Institutional Research, build, or support the development of automated dashboards to track CCME performance, enrollment, completion, employment outcomes, and other key indicators

Generate and deliver timely, accurate data reports (including visualizations) to the City of Philadelphia and other external stakeholders, ensuring alignment with reporting requirements

Produce regular and ad hoc data reports for College leadership, providing clear visualizations and interpretation of trends to inform decision-making

Maintain and update the CCME data dictionary, ensuring consistent definitions, data integrity, and clarity of system processes across all CCME pathways

Leverage data insights to assist the Director and CCME leadership in budget forecasting, resource allocation, and program strategy

Co-develop and maintain processes and systems for tracking and evaluating the progress of individual CCME students and cohorts, including disaggregated analyses

Ensure operational processes support timely coding, financial aid packaging, and proper billing of CCME students, in coordination with Enrollment Services and Financial Aid

Learn relevant College processes, procedures, and systems (e.g., Slate, Banner, workflows for course creation and financial aid processes) and train CCME colleagues to ensure consistency and compliance

Establish documentation of all standard operating procedures (SOPs) for CCME systems and operations and update them regularly

Support continuous improvement efforts by collecting feedback from staff and partners and using data to identify inefficiencies and opportunities for strengthening operations

Demonstrate sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and racial and ethnic backgrounds

Deliver quality customer service to internal and external constituents in a timely, professional, and courteous manner

Perform assigned duties in a manner consistent with the mission, goals, and core values of the College

Other duties as assigned

Qualification

Data managementSystems operationsEnterprise data systemsProcess improvementRelational database architectureExcelSQLTableauProject managementCustomer serviceTraining developmentCommunication skillsAttention to detail

Required

Bachelor's degree in data analytics, information systems, public administration, education, business, or a related field

At least 2 years of professional experience in data management, systems operations, process improvement, institutional effectiveness, or a closely related area

Demonstrated experience working with enterprise data systems (e.g., Banner, Slate, Salesforce, or similar SIS / CRM platforms)

Strong knowledge of relational database architecture, tables, and data sets

Demonstrated proficiency utilizing multiple applications such as SharePoint, dashboards, and website development tools is required

Basic proficiency in Excel, SQL, and Tableau

Ability to design, implement, and improve processes, workflows, or operational systems

Strong project management skills, including the ability to balance multiple priorities, meet deadlines, and manage complex or cross-functional initiatives

Strong communication skills, including the ability to translate technical information into clear, actionable insights for diverse stakeholders

Ability to learn new systems quickly and develop training materials to onboard colleagues on technical or process-related functions

Strong attention to detail, data accuracy, and quality assurance

Demonstrated ability to maintain sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and racial and ethnic backgrounds

Strong written, verbal, and interpersonal communication skills required