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Woodward, Inc. · 1 day ago

IT Client Services Manager

Niles, IL

Full-time

Onsite

Mid, Senior Level

$113K/yr - $181K/yr

Woodward, Inc. is committed to creating a great workplace for all team members and is seeking an IT Client Services Manager to lead their IT Client Services team. This role involves overseeing IT initiatives, managing resources, and ensuring operational efficiency while aligning with the company's strategic goals.

Consumer Goods

No H1B

U.S. Citizen Only

Responsibilities

Team Leadership: Oversees and directs the IT Client Services team or larger projects, with a focus on managing resources, budgets, and workflows. They are responsible for ensuring the successful execution of IT initiatives and maintaining operational efficiency

Operational Planning: Expertise in developing and adapting departmental plans to address resource and operational challenges effectively

Strategic Planning: Capable of developing and implementing strategic initiatives that align with organizational goals, drive service excellence and address operational challenges

Technical Guidance: Provides technical expertise and direction to team members and stakeholders to ensure alignment with best practices and organizational standards

Project Management: Skilled in overseeing complex IT client services projects from initiation to completion, ensuring timely delivery within budget

Qualification

Technical ExpertiseFinancial AcumenProject ManagementChange ManagementVendor ManagementLeadershipResource ManagementPerformance ManagementClient Relationship ManagementProblem SolvingCommunication

Required

Oversees and directs the IT Client Services team or larger projects, with a focus on managing resources, budgets, and workflows

Expertise in developing and adapting departmental plans to address resource and operational challenges effectively

Capable of developing and implementing strategic initiatives that align with organizational goals, drive service excellence and address operational challenges

Provides technical expertise and direction to team members and stakeholders to ensure alignment with best practices and organizational standards

Skilled in overseeing complex IT client services projects from initiation to completion, ensuring timely delivery within budget

Demonstrates the ability to lead and inspire a team, fostering a collaborative and high performance work environment

Proficient in managing budgets, forecasting financial performance, and optimizing resource allocation to achieve financial targets

Possesses in depth knowledge of IT client services technologies and best practices to provide effective technical guidance and support

Excels in identifying complex technical and operational issues and developing effective solutions to mitigate risks and enhance service quality

Effective in articulating ideas clearly and facilitating open communication channels within the team and with stakeholders

Skilled in leading and managing organizational change initiatives, ensuring smooth transitions and minimal disruptions to services

Allocates team resources and sets daily priorities to meet departmental objectives and improve efficiency

Experienced in conducting performance appraisals, setting objectives, and implementing development plans to enhance team productivity

Experience in selecting, negotiating, and managing relationships with external IT vendors and service providers

Excels at building and maintaining strong relationships with clients, ensuring high levels of satisfaction and retention

All applicants must be U.S. Persons within the meaning of the ITAR and EAR, or eligible to obtain all required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce

Benefits

All members included in annual cash bonus opportunity.

401(k) match (4.5%)

Annual Woodward stock contribution (5%)

Tuition reimbursement and Training/Professional Development opportunities for all members

12 paid holidays, including floating holidays.

Industry leading medical, dental, and vision Insurance upon date of hire

Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave.

Paid parental leave.

Adoption Assistance

Employee Assistance Program, including mental health benefits.

Member Life & AD&D / Long Term Disability / Member Optional Life

Member referral bonus

Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending

Voluntary benefits, including:

Home / Auto Insurance discounts

Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave

Company

Woodward, Inc.

Glassdoor3.6

Woodward is the global leader in the design, manufacture, and service of energy conversion and control solutions for the aerospace and industrial equipment markets.

Founded in 1870