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Sanford Health · 21 hours ago

Associate Help Desk Support Technician - 10 Hour Evening Shift

United States

Full-time

Remote

New Grad, Entry Level

$16.50/hr - $26.50/hr

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. The Associate Help Desk Support Technician will provide front-line technical support for all Sanford Health patients and employees, ensuring smooth healthcare operations by assisting with login issues and troubleshooting technical problems.

ChildrenEducationHealth Care

H1B Sponsor Likely

Responsibilities

Provide front-line technical support for all Sanford Health patients and employees

Serve as the first point of contact for Sanford MyChart patients needing login and technical assistance

Perform password resets and login assistance for all Sanford employees

Utilize knowledge resources for troubleshooting and escalate unresolved issues to next-level support

Identify and suggest possible improvements to patient and employee experience

Deliver exceptional customer service to all callers

Engage in on-going training and development (including certification) to prepare for next-level support and promotional advancement

Qualification

Technical supportTroubleshootingCustomer serviceCommunication skillsProblem-solving

Preferred

High school diploma or equivalent preferred

Associates' degree in technology related field strongly preferred

Company

Sanford Health

Glassdoor3.5

Sanford is a healthcare company providing research, education and clinical care.

Founded in 1894

Sioux Falls, South Dakota, USA

10001+ employees

http://www.sanfordhealth.org

H1B Sponsorship

Sanford Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (26)

2024 (37)

2023 (38)

2022 (51)

2021 (64)

2020 (30)