Sterling Engineering · 1 day ago
Customer Service Specialist
Crystal Lake, IL
Full-time
Onsite
Entry Level
$20/hr - $24/hr
1+ years expSterling Engineering is seeking a Customer Service Representative to support daily operations in a fast-paced office environment. This role plays a critical part in supporting customers, processing orders, resolving issues, and acting as a key communication link between various teams and customers.
ConsultingInformation Technology
Hiring Manager
Naeomi Cervantes
Responsibilities
Respond to customer requests for documentation (packing lists, BOLs, proof of delivery, invoices)
Enter and process basic sales orders using Sage software
Create and maintain order-specific digital and physical files
Coordinate with project managers on material worksheets, blueprints, and documentation
Distribute paperwork to production and purchasing teams
Provide backup support to purchasing and reception as needed
Upload and download documents to customer and vendor portals
Perform general office and administrative tasks, including data entry, filing, and report updates
Assist with marketing support such as brochures, social media, and website photos
Maintain spreadsheets, logs, and sales analysis reports for management
Support sales and operations teams as needed
Qualification
Required
Experience working in a manufacturing or warehouse-style environment, with the ability to adapt to a fast-paced, hands-on setting
Minimum of 1–2 years of relevant experience required
Strong proficiency in Microsoft Excel required
Company
Sterling Engineering
Sterling Engineering is an engineering company providing technical recruitment and engineering project services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Dolores Connolly
CEO
Recent News
Hartford Business Journal
2025-01-28
Hartford Business Journal
2024-12-20
Company data provided by crunchbase