This job has closed.

JPMorganChase · 1 week ago

Account Specialist III - Branch Complaint Escalation Group

20855 Stone Oak Pkwy, San Antonio, TX, 78258, US

Full-time

Onsite

Mid Level

JPMorganChase is a leading financial services firm, and they are seeking an Account Specialist III to be the primary contact for clients with complex complaints and issues. This role involves delivering exceptional service by resolving escalated requests, performing account maintenance, and ensuring compliance with regulatory standards while developing leadership skills in a dynamic environment.

Asset ManagementBankingFinancial Services

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Research and resolve complex customer complaints and requests, ensuring timely maintenance and closure of events or accounts

Communicate effectively with customers and business partners in a metrics-driven environment, engaging in detailed conversations and maintaining customer engagement

Collect missing information, escalate exceptions, and make or receive calls as required after research

Demonstrate resilience, adaptability, and personal excellence, including punctuality, integrity, and accountability

Take ownership of customer interactions, treating them with respect and empathy, and documenting activities thoroughly and concisely

Approach problems logically, exercise good judgment, and make swift and effective decisions for optimal customer outcomes

Prioritize tasks to ensure efficiency and work independently and collaboratively in a team environment

Comply with all regulatory and departmental practices and procedures, including audit/compliance policies

Proactively report suspicious account activities and act as the first line of defense to ensure compliance with U.S. retail banking regulations

Prevent financial loss, privacy breaches, or adverse customer or regulatory impacts

Handle banker/line of business escalations and emerge as a Subject Matter Expert in multiple Retail Customer Fulfillment processes

Qualification

Account services operationsData analyticsConflict managementComputer literacyInnovative thinking

Required

Baseline knowledge of account services operations, including transaction processing and troubleshooting

Demonstrated proficiency in data analytics, with the ability to interpret models and diagrams to provide continuous insight

Proven ability to manage conflicts effectively, with experience in facilitating discussions and creating practical solutions

Proficiency in computer literacy, with the ability to use technology to perform tasks, solve problems, and communicate professionally

Experience in innovative thinking, with a track record of generating new ideas and executing solutions that add value

Benefits

Comprehensive health care coverage

On-site health and wellness centers

A retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Company

JPMorganChase

Glassdoor4.0

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.

Founded in 2000

New York, New York, USA

10001+ employees

https://www.jpmorganchase.com/

H1B Sponsorship

JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3471)

2024 (3469)

2023 (3395)

2022 (3594)

2021 (2515)

2020 (2495)