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The Cigna Group · 1 day ago

Technical Customer Support Associate Analyst (36740750)

Bloomfield, CT

Contract

Onsite

Entry Level

$20/hr - $25/hr

2+ years exp

The Cigna Group is a global leader in health services, and they are seeking a Technical Customer Support Associate Analyst to contribute to the IT Support job family. This role involves providing guidance and assistance on client inquiries regarding hardware and software issues, while ensuring client satisfaction through effective communication and problem-solving.

CommercialHealth CareHospitalInsuranceMedical

No H1B

Responsibilities

Provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT

Responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of hardware and software problems of all installed application hardware and software products supported by IT

Records inquiries, repair and service requests, resolves or directs requests to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction

Escalates to or consults with senior staff when solution is unclear

Reports problems with procedures and makes suggestions for improvements

Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets

Works under own initiative, prioritizes own work, and meets agreed timescales

Work is subject to frequent review by more experienced professionals in IT Customer Support

Qualification

Microsoft operating systemsNetworking switchesIP telecommunications systemsA+ certificationPC/LAN technical experienceCustomer serviceProblem analysisCommunication skillsTeam playerSelf-motivated