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SoftServe · 1 day ago

Technology Consultant Associate Director (Energy)

West Palm Beach, FL

Full-time

Onsite

Lead/Staff, Director/Executive

$170K/yr - $240K/yr

10+ years exp

SoftServe is seeking a Technology Consultant Associate Director (Energy) to play a key leadership role within the Revenue Organization. This role focuses on client relationship management, strategic alignment, delivery orchestration, and business growth while ensuring the seamless integration of SoftServe's services within the client's environment.

Health CareMedia and EntertainmentRetailSoftware

Growth Opportunities

H1B Sponsor Likely

Hiring Manager

Zach Antommarchi

Responsibilities

Build and maintain strong relationships with assigned clients, serving as a trusted advisor and primary point of contact for all service-related matters

Proactively identify and address potential client concerns, drive risk identification and management on account/portfolio level, and ensure transparent communication

Develop a deep understanding of client needs, business objectives, and strategic goals to align services with client success

Advocate for the client within the company, communicate feedback and requirements to delivery teams and leadership, and manage escalation resolution processes

Monitor client satisfaction through various channels (e.g., NPS surveys, feedback sessions) and lead continuous improvement initiatives based on client input

Collaborate with the Client Partner on overall account health and strategic direction

Collaborate with client stakeholders and delivery teams to ensure solutions align with the client’s strategic objectives and business needs

Teams with Client Partner to identify and capitalize on opportunities for service expansion and growth within accounts/portfolios

Facilitate cross-functional collaboration (e.g., sales, delivery, pre-sales) to maintain a unified and client-centric approach

Support the development and execution of account development plans and strategies, providing valuable insights into client priorities and potential growth areas

Serve as a bridge between the client and the delivery organization, leading and strengthening multi-layer communication

Maintain ongoing support of project and program delivery within assigned accounts/portfolios, ensuring alignment with client expectations and contractual obligations

Act as a liaison between the client and the delivery organization, ensuring clear, timely communication about project progress and addressing any challenges

Escalate client concerns or delivery issues to relevant stakeholders, manage dependencies, and ensure timely issue resolution

Promote a client-focused culture within the delivery organization, emphasizing a commitment to exceeding client expectations and delivering high-quality services

Develop and implement metrics to measure the success of deliverables and overall project outcomes

Provide weekly scorecards to clients and internal teams, highlighting progress and areas for improvement

Conduct weekly meetings with clients and delivery teams to manage changing dynamics and ensure project progress

Help model measurable outcomes that can be used to measure overall success

Assist in the creation of SoWs and change requests that reflect the dynamic nature of the client’s needs and priority outcomes

Maintain a weekly on-site presence with clients to foster strong relationships and ensure project alignment

Often represents the client’s technology leadership within the business, helping identify and prioritize the most impactful efforts

Billable utilization of 30%+ is expected

Qualification

Client Relationship ManagementBusiness AcumenCommunicationNegotiationProblem-SolvingIndustry KnowledgeDeliveryLeadershipCollaborationAnalytical skillsEnglish proficiencyPresentation skills

Required

Candidates must be located in either West Palm Beach or Orlando, FL

10+ years of experience in client-facing roles within the IT industry, preferably with a focus on service delivery and stakeholder management

10+ years of experience in program/portfolio management roles, managing large and complex accounts/portfolios, with proven track records of client satisfaction and value realization

English proficiency at an upper-intermediate level

Excellent verbal and written communication skills, with the proficiency to adapt communication style to various audiences and contexts

Strong presentation and facilitation skills, with demonstrated proficiency in effectively communicating ideas and information to groups

Strong analytical and problem-solving skills

Education: Bachelor's degree in business administration, computer science, software engineering, or a related field

Preferred

Experience working in the global delivery model is a plus

A master's degree in business administration (MBA) or a related field is a plus

Proven competence in building and maintaining strong client relationships at all levels, demonstrating excellent communication, interpersonal, and negotiation skills

Strong understanding of business principles and practices, with the proficiency to translate client needs into strategic solutions and opportunities for growth

Exceptional communication and negotiation skills, with the ability to effectively articulate complex technical concepts to both technical and non-technical audiences

Strong leadership and collaboration skills, with the capability to influence and guide cross-functional teams towards achieving shared objectives

Demonstrated ability to collaborate effectively with Client Partners and other sales functions

Proven expertise in identifying and solving complex problems, making sound decisions under pressure, and considering various perspectives and potential outcomes

Deep understanding of the IT industry and emerging trends, demonstrating awareness of industry best practices and innovative solutions

Expertise in building and running effective pre-sale teams, experience in managing complex projects and programs involving specialty resources and cross-company capabilities

Company

SoftServe

Glassdoor4.4

SoftServe is a digital authority that advises and provides at the cutting-edge of technology.

Founded in 1993

Austin, Texas, USA

10001+ employees

http://www.softserveinc.com

H1B Sponsorship

SoftServe has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (1)

2024 (8)