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EXL Health · 20 hours ago

Instructional Designer Manager

United States

Full-time

Remote

Senior Level

$83K/yr - $93K/yr

5+ years exp

EXL Health is seeking an Instructional Design Manager to lead the design, delivery and modernization of competency-based learning solutions for clinical and coding auditors. This role is responsible for overseeing a small team of instructional designers and ensuring curriculum is cohesive, current, and effectively delivered through a blended learning model.

Health Care

Hiring Manager

Ashley Houde

Responsibilities

Manage the end-to-end instructional design process for complex healthcare learning programs (needs analysis through evaluation)

Lead the end-to-end instructional design process for healthcare learning programs, from needs analysis through evaluation

Manage and develop a team of instructional designers, building capability in learning science, evaluation, and healthcare-relevant design practices

Set priorities, allocate work, and manage team capacity across multiple initiatives while fostering accountability, psychological safety, and continuous improvement

Translate coding, clinical, regulatory, and technical content into clear, engaging, learner-centered learning experiences that drive attention, retention, and application

Ensure learning solutions are grounded in adult learning theory, cognitive load principles, and performance-based design, intentionally balancing accuracy with engagement, using appropriate modalities (eLearning, virtual ILT, ILT, simulations, job aids, and OJT support)

Establish and enforce instructional design standards, templates, and quality benchmarks, conducting design reviews and providing actionable feedback to ensure instructional rigor and high-quality learner experience

Review instructional design artifacts and portfolios to assess instructional decision-making, engagement strategies, and overall effectiveness

Use learning and performance data (completion, proficiency, QA results, time to competency, error rates) to inform design decisions and continuous improvement

Incorporate updates from relevant industry organizations (e.g., Coding Clinic, AHIMA) and remain current on evolving healthcare regulations, learning methods, and best practices

Qualification

Instructional design experiencePeople leadership experienceHealthcare backgroundInstructional design methodologiesAdult learning theoryLearning measurementLearning management systemsAnalytical skillsCommunication skillsProblem-solving skillsTime management skillsCollaboration skills

Required

5+ years of instructional design experience, including ownership of complex programs

5+ years of people leadership experience managing or leading instructional designers

Healthcare background (e.g., healthcare operations, clinical education, coding, compliance, revenue cycle, nursing education, public health, etc.)

Demonstrated mastery of instructional design methodologies (ADDIE, performance-based design, etc.)

Strong understanding of adult learning theory and learning measurement

Proven ability to influence stakeholders and push back constructively

Bachelor's degree in Education, Human Resources, Business, or a related field (or equivalent experience)

Proven experience (5+ years) in instructional design, with at least 2 years in a leadership or supervisory role

Excellent leadership, communication, and interpersonal skills

Ability to create engaging and interactive training materials

Strong problem-solving and decision-making skills

Ability to assess training effectiveness and make improvements as needed

Strong knowledge of learning management systems (LMS) and e-learning platforms

Preferred

Experience working in regulated environments preferred

Certification in training or learning development is a plus

Benefits

Guidance/ coaching to every employee through our mentoring program wherein every junior level employee is assigned a senior level professional as advisors.

Sky is the limit for our team members. The unique experiences gathered at EXL Health sets the stage for further growth and development in our company and beyond.