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Vail Health · 1 day ago

VVSC Patient Accounts Specialist

United States

Full-time

Remote

Entry Level

$26.48/hr - $36.53/hr

1+ years exp

Vail Health is the world’s most advanced mountain healthcare system, consisting of a state-of-the-art facility that provides exceptional care to patients. The VVSC Patient Accounts Specialist is responsible for collection activities related to unpaid accounts, processing patient statements, and ensuring excellent customer service while working with patients to resolve their billing inquiries.

Health CareHospitalMedicalNon ProfitOncologyTherapeuticsWellness

Responsibilities

Responsible for processing and mailing patient statements. Also, notates delinquent status of accounts

Contacts patients regarding past due balances to obtain payment while complying with the facility’s collection polices

Works with patients to explain their bill in order to resolve their responsible portion

Demonstrates a thorough knowledge and understanding of EOB’s, patient deductibles and co- pays, third party correspondence, contractual payments and adjustments

Monitors and maintains payment plans, including self-pay settlements

Responsible for prompt follow-up of patient inquiries

Screens patients for Financial Assistance Program eligibility and collects the necessary documents for the Director of Business Operations for final approval

Responsible for generating monthly bad debt account listing

Responsible for identifying patient overpayments for biweekly refunds, sends listing to supervisor for approval and processing

Directs department’s incoming calls and mail correspondence

Contributes to team effort to meet collection goals and reduce A/R days

On an as needed basis will assist and back-up other front office staff positions

Actively participates as a collaborative member of the department team by communicating constructively, identifying business office and interdepartmental problems, and resolving conflicts appropriately

Demonstrates professional conduct and appearance and is accountable for actions and outcomes

Demonstrates ability to give and receive peer review and feedback

Role models the principles of a Just Culture and Organizational Values

Must be HIPAA compliant

Qualification

EOB knowledgePayment plans managementHIPAA complianceCustomer serviceMicrosoft ExcelFinancial Assistance ProgramPeer feedbackTeam collaborationConflict resolution