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Citizens · 2 months ago

Citizens Branch Manager

EAST FALMOUTH, MA

Full-time

Onsite

Mid, Senior Level

4+ years exp

Citizens is focused on relationship-building and delivering exceptional customer experiences. As a Branch Manager, you will lead your team to exceed customer expectations, drive branch performance, and foster a customer-centric culture while achieving sales growth and developing talent.

Information Technology & Services

Responsibilities

Lead your team in exceeding customer expectations, nurturing relationships that drive long-term success

Spearhead branch performance, sales growth, and an outstanding colleague and customer experience

Create and sustain a strong customer-centric culture through inspirational leadership and operational practices

Help your team achieve individual and collective performance and sales goals through innovative solutions

Showcase the seamless accessibility of mobile and online banking platforms to customers

Build a diverse talent pipeline and develop colleagues to meet evolving business needs

Implement coaching plans that inspire your team to achieve personal and branch-wide goals

Effectively communicate business priorities to energize and empower colleagues

Direct all colleague and sales activities to ensure key targets are met or exceeded

Connect with the local community to cultivate new customer relationships and deepen existing ones

Qualification

Sales management experienceCustomer service excellenceLeadership experienceRetail bankingTalent sourcing & assessment

Required

High School diploma or equivalent required

Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure the delivery of world-class customer service, and operational integrity in a high-volume branch environment

4 years sales management experience in Retail or Branch Banking environment

Successful record of managing objectives in meeting sales goals, deadlines and branch goals in a profit and loss environment

Drive an exceptional customer experience validated through customer satisfaction surveys

Maintain strong partnerships with community & civic organizations

Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a unique identifier from the NMLS