Fourth Floor · 2 days ago
Executive Assistant / Customer Service Manager
NYC Metro Area
Full-time
Hybrid
Mid Level
$60K/yr - $90K/yr
3+ years expFourth Floor is a fast-growing lifestyle apparel brand that’s reshaping the intersection of culture, community, and elevated living. They are seeking an individual for a hybrid role that combines Executive Assistant responsibilities with Customer Experience management, focusing on supporting the Founder/CEO and enhancing customer interactions.
Human ResourcesStaffing Agency
Responsibilities
Manage scheduling, inbox oversight, and communications for the Founder/CEO
Attend meetings, take notes, and ensure follow-up on action items
Assist in coordinating production rollouts and internal workflows
Serve as the first point of contact for customers, delivering warm, solution-focused responses
Manage inbound messages across channels, including social media (primarily Instagram)
Support the growth and engagement of a subscription membership program
Assist with event coordination, vendor communication, and special projects
Support the execution of high-profile collaborations and initiatives
Jump in wherever needed in a highly collaborative, all-hands-on-deck environment
Qualification
Required
3–5 years of experience in a hybrid EA/Customer Service/Operations role (start-up or lifestyle brand experience a plus)
Exceptional organizational skills and ability to juggle competing priorities
Strong interpersonal skills; approachable, energetic, and team-oriented
Flexible, resourceful, and willing to take on tasks big or small
Proficiency in Microsoft Office, Google Suite, and CRM/communication platforms; comfortable managing social media DMs
Passion for lifestyle, culture, and delivering elevated customer experiences
Benefits
Hybrid work schedule: 4 days in-office during training, then 3 days in-office once fully onboarded.
Direct exposure to the Founder/CEO and opportunities to contribute to business growth.
Room to expand into membership, subscription, and customer engagement strategy.
Collaborative, creative culture with high-profile partnerships and exciting projects.
Company
Fourth Floor
Fourth Floor is a staffing and recruiting company that offers freelancing and direct hire recruitment services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rachel Morgan
Director of Recruitment and Client Partnerships
Recent News
Next Big What (India)
2022-10-08
Company data provided by crunchbase