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Neighborly Software · 1 day ago

Strategic Account Manager (Georgia)

Atlanta, GA

Full-time

Onsite

Mid Level

3+ years exp

Neighborly Software is dedicated to improving the lives of communities by providing a cloud-based technology platform for government fund administration. The Strategic Account Manager (SAM) will play a crucial role in client success by fostering relationships with key stakeholders, ensuring effective use of the software solutions, and driving client engagement and retention.

ComplianceInformation TechnologyNon ProfitSoftware

H1B Sponsor Likely

Hiring Manager

Julia Fleischman, SPHR

Responsibilities

Establish and maintain productive relationships with key stakeholders in assigned accounts, serving as their go-to expert on maximizing our solutions

Operate as the primary point of contact for strategic clients, providing insights and recommendations on best practices

Proactively nurture client relationships, ensuring engagement, retention, and expansion opportunities

Provide guidance on the latest HUD industry standards and best practices, educating clients on software features that enhance efficiency

Evaluate clients’ current workflows and tailor our solutions to meet their unique needs, ensuring seamless adoption and impactful outcomes

Act as a bridge between clients and internal teams, coordinating resources to address their evolving requirements

Develop performance objectives and milestones, ensuring long-term success for each account

Identify challenges and opportunities, offering innovative solutions to drive client success

Qualification

Client success experienceSaaS knowledgeHUD program expertiseQualityComplianceCommunication skillsPresentation skillsBachelor’s degreeHTML knowledgeCommitment to mission

Required

3+ years of experience in client success, implementation, or a consultative role within a SaaS company

Excellent communication & presentation skills to effectively engage stakeholders at all levels

Deep commitment to our mission of improving communities through technology

Ability to become a subject matter expert (SME) on Housing and Urban Development (HUD) programs

Strong commitment to quality, compliance, and accountability

Preferred

Bachelor's degree

Experience working with housing, economic, and community development organizations or Housing Authorities

Knowledge of HUD programs, including Housing Choice Vouchers and Federal Programs like CDBG, ESG, HOME, and HOPWA

Experience writing basic HTML

Benefits

Comprehensive Benefits – Medical, Dental, Vision plan options and Company-Paid Short-Term Disability and Life Insurance

401K Contributions – Generous employer match

Generous Time Off – 5 weeks of PTO, 9 paid holidays, and 3 days of volunteer time off each year

Company

Neighborly Software

Neighborly Software improves the administrative efficiency and regulatory compliance of housing, economic and community development programs

Founded in 2016

Atlanta, Georgia, USA

51-200 employees

http://www.neighborlysoftware.com

H1B Sponsorship

Neighborly Software has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2022 (1)