Mercyhealth Wisconsin and Illinois ยท 2 days ago
Telecom Operator
Janesville, WI
Full-time
Onsite
Entry Level
1+ years expMercyhealth Wisconsin and Illinois is seeking a Telecom Operator to manage telecommunications systems and assist with customer service. The role involves operating the switchboard, relaying calls, monitoring alarms, and providing support to staff and patients as needed.
Health CareNon Profit
Responsibilities
Greets customers, provide basic facility and location information, answer and transfer incoming calls promptly and courteously in order of priority
Monitors all gas alarms, blood bank temperature, LifeLine alarms, fridge and freezer alarms, door and elevator alarms, security cameras, and emergency codes as required by facility
Announces and pages emergency codes accurately and with expediency
Assists partners with the use of the Language Line and clean Language Line phones after each use
Replace patient phones and staff pagers as needed
Pages or calls the assigned on-call Mercyhealth employees and answering service physicians based on the information in the individual profile instructions. May vary by location
Receives, enters, and accurately relays all messages, changes in on-call coverage, and page blocks as required. Enters and maintains crucial on-call information in an accurate and timely fashion utilizing appropriate documentation and communication with co-workers. May vary by location
Makes changes in LifeLine program in regards to subscriber and responder information. May vary by location
Update and maintain all information lists and databases
Create department schedules as needed
Assist Supervisor and Lead with invoice processing, payments, and reports as needed
Check function of Language Line phones and reprogram as needed
Assist Supervisor in ordering, programming, and troubleshooting pagers and Spok Mobile
Set up new users with the IRM and Spok Mobile paging systems as needed
Qualification
Required
Graduate of high school or equivalent
One year of customer service experience required
One year of experience as an operator of similar equipment required
Proven level of proficiency and performance of operational and customer service
Benefits
Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options.
Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs.
Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance.
Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth.
Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey.
Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.
Company
Mercyhealth Wisconsin and Illinois
At Mercyhealth, our doctors, nurses and staff are committed to making lives better for our patients and their families.
5001-10000 employees
H1B Sponsorship
Mercyhealth Wisconsin and Illinois has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (5)
2023 (6)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Nathan Schultz
Chief Technology Officer
Shawn David
Chief Technology Officer / Chief Security Officer IMS Technical Director
Company data provided by crunchbase