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First National Bank GH · 1 day ago

Sr. Account Specialist, DFS Finance (Remote Omaha, NE)

United States

Full-time

Remote

Mid, Senior Level

$37K/yr - $59K/yr

First National Bank of Omaha is committed to the success of its employees and is seeking a Sr. Account Specialist for their Diversified Financial Service Division. This role is responsible for managing complex collections calls, negotiating payment options, and providing administrative support while adhering to regulatory guidelines.

BankingFinancial Services

No H1B

Responsibilities

Make outbound calls to customers

Negotiate customer payment options to cure complex delinquency

Document I effectuate I monitor formalized payment plans

Receive and manage inbound customer calls for all products and markets for Diversified Financial Service Division customers

Provide administrative expertise and support for account management, risk management, compliance, regulatory and audit with adherence to department policies and procedures and state and federal regulations

Locates asset and current address information to assist litigation efforts (skip tracing)

Understands and adheres to all DFS policies, laws, and regulations applicable to the role

Work with attorneys and law firms to manage accounts through legal processes such as foreclosure/repossession and compile, execute and review all information/documents needed for court proceedings

Process UCC’s including amendments, continuations, requesting/obtaining driver’s licenses, terminations, lien searches and partial releases and then document UCC information in InfoLease or Rapport, scanning any necessary copies into Sentry File for future use or retrieval

Secure and maintain adequate proof of physical damage insurance for financed equipment and proof of liability coverage on designated leases

Locates and prepares accounts that need 1099’s filed

Enforces all lease, loan, and guaranty provisions in a timely and professional manner

Qualification

Collections experienceNegotiation skillsProblem solving skillsConflict resolution skillsCompliance knowledgeMicrosoft OfficeCollection proceduresProfessionalismAdaptabilityTeamwork

Required

Collections experience and/or customer service of banking products

Strong negotiation, problem solving and conflict resolution skills

Complete special projects relating to Collections as assigned, within allotted time frames and be accountable for continuous best efforts in such projects

Compliance: Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties

Complete compliance training and adhere to internal procedures and controls, as required. Report any known violations of compliance policy, laws, or regulations. Report any suspicious customer and/or account activity

Professionalism/Attendance: Exhibit professional behavior and promote positive working relationships. Maintain regular and predictable attendance in alignment with departmental/divisional policy

Adapt positively in a constantly changing and regulatory driven environment

Ability to work independently and in a small team environment

Working knowledge of Microsoft Office products

High School Graduate/GED

Understanding of collection procedures

Candidates must possess unrestricted work authorization and not require future sponsorship

Benefits

Medical, Dental, Vision Insurance

401k, With Matching Contributions

Time Off Programs

Health Savings Account (HSA)/Dependent Care

Employee Banking

Growth Opportunities

Tuition Assistance

Short-Term/Long-Term Disability Insurance

Company

First National Bank GH

First National Bank Ghana received a universal banking license from the Bank of Ghana during the second half of 2015 with Richard Hudson as Chief Executive Officer.

Founded in 2017