Insight Global · 1 day ago
Billing Supervisor
Atlanta, GA
Full-time
Onsite
Mid, Senior Level
3+ years expInsight Global is a company that specializes in staffing and workforce solutions. They are seeking a Billing Supervisor responsible for managing a team of invoicing specialists to ensure accurate billing and resolve customer disputes.
EmploymentHuman ResourcesRecruitingSales
Hiring Manager
Adam Sweat
Responsibilities
Staffs, manages, and motivates team of 5 – 10 non-exempt employees
Conducts team member’s performance appraisals with management approval
Weekly 1:1’s to discuss any performance feedback and goal planning
Tracks and records payroll for direct reports
Support and enforces department goals for accurate revenue and key performance indicators
Communicate and support department policy and procedure
Assist team members in identifying the root cause of complex problems encountered by customers with the ability to identify resolutions needed to communicate an action plan to Sr. Leadership
Will work in conjunction with our field partners and external customers at the highest level to ensure accurate and timely resolution of problems/billing issues to resolve/prevent delinquent payment
Responsible for developing strong working relationships with our field partners
Coordinates development and training for respective teams
Ability to deliver clear and concise communication to internal partners, customers, and senior leadership
Monitors invoicing delivery while also assisting team members to track and resolve customer payment disputes
Participate in the hiring, selecting, and developing a talented and diverse workforce
Responsible for ensuring that excellent customer service is consistently delivered to all internal and external customers
Ability to facilitate professional meetings with the highest levels internally or externally
Completes reports and other paperwork accurately and timely
Review and follow up on any aged items to identify additional areas of support needed or utilize the items as teaching opportunities on any unbilled timesheets or open invoices
Performs other duties as assigned
Qualification
Required
Requires minimum of 1 year of Supervisory experience supporting a team that specifically handles Customer Invoicing Dispute Resolution for the purpose of cash collections
Requires a minimum of 2 years of experiences with Invoice Reconciliation Management
Minimum of 3 + years of specialist or boutique billing
Ability to effectively communicate with all levels or management, employees, and customers
Strong analytical skills
PC knowledge and experience are required along with financial aptitude
Possesses excellent customer service telephone skills and email etiquette
Possesses leadership skills and ability to work independently
Exceptional teamwork skills required
Possesses ability to effectively handle challenging customer situations
Must possess skills using MS Office Suite, including Excel, Word, SharePoint and PowerPoint
Ability to motivate individuals and groups by creating a positive work environment
Possesses ability to establish effective communication with team members by encouraging open and honest communication and in receiving and giving feedback
Excellent organizational skills and ability to multi-task
Must possess the ability to manage conflict to a mutually beneficial resolution
Preferred
Bachelor's Degree preferably in Accounting, Finance, Economics or Business Administration. Will consider previous experience in a customer service/account resolution environment
Experience in Microsoft Great Plains
Experience in High Radius Cash Application and Deduction Software
Experience with E-recruit and Bullhorn
Company
Insight Global
Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government.
1001-5000 employees
H1B Sponsorship
Insight Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (281)
2024 (164)
2023 (75)
2022 (17)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2010-07-01Acquired
Leadership Team
Jared Streppa
President Of Company’s Technology Division
Recent News
Maryland Daily Record
2025-09-26
Company data provided by crunchbase