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NEOGOV · 6 days ago

Eligibility Services Clerk - MISP

Moreno Valley

Full-time

Onsite

New Grad, Entry Level

$37K/yr - $53K/yr

0+ years exp

Riverside University Health System is seeking a Bilingual Eligibility Services Clerk to join the Eligibility - MISP team. This role is responsible for conducting interviews with clients to collect necessary personal and financial information for eligibility determination and assisting Eligibility Specialists with documentation and filing processes.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Conduct pre-screening and other interviews with applicants and clients using standardized forms to obtain personal, family and financial data required to determine eligibility for one or more public social service aids and/or basic information required to authorize social service plans

Give applicants standard forms and request that routine verifications be returned with completed forms; review forms for completeness when returned by the applicant; may assist clients with completing application forms for financial assistance

Record verifications of birth, income, property, and other required information according to standard procedures

Bring discrepancies to the attention of the Eligibility Technician or Social Service Practitioner responsible for the case; file required forms and verification in an established filing order

Complete notices of action and other required forms following eligibility determination; accept late income reports from clients reviewing them for completion and accuracy

Prepare and verify IHSS payroll time sheets

Receive mail out questionnaires on IHSS remedy reassessments; verify and adjust authorization of IHSS, referring special cases to the Social Service Practitioner

Determine when to issue notice of intended action or right to fair hearing forms to clients

Clear routine case controls using computer printouts; respond to routine telephone calls or lobby visits from applicants and clients reporting changes in their circumstances or requesting information on the status of their applications or case

Prepare and maintain other documents associated with the eligibility/services processes; maintain records for use in the development of workload and productivity statistics

Qualification

Eligibility determination experienceBilingual (English/Spanish)Organizational skillsCommunication skillsClerical experienceMathematical computationsInterviewing skillsFiling skillsBasic Life Support (BLS)

Required

Bilingual: English/Spanish speaking and reading required

Six months of clerical experience in a public social services agency, preferably involving making mathematical computations

One year of clerical experience which involved substantial work involving public contact, interviewing, math computations, or completing complex forms

Knowledge of modern office procedures including filing and operating standard office equipment

Ability to understand and follow written instructions and guidelines

Ability to perform basic arithmetic computations

Ability to perform general clerical work and quickly learn the specific operations of the department

Ability to maintain records

Ability to effectively interview applicants and clients to obtain personal, family and financial information, and to accurately record this information

Ability to work cooperatively with the public and with departmental staff

Possession of a valid California Driver's License may be required

Possession of valid Basic Life Support (BLS) certificates issued by the American Heart Association may be required

Benefits

MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.

MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).

VACATION ACCRUAL (Bi-Weekly Accrual): 0 < 3 year = 80 Hours (10 Days) 4 < 9 years = 120 Hours (15 Days) 10 or more years = 160 Hours (20 Days)

SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.

HOLIDAYS: Normally 12 paid holidays per year

BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance)

BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.

DISABILITY: Employees contribute to State Disability Insurance (SDI), which provides wage replacement benefits for those unable to work due to non-work-related illness, injury, or pregnancy. SDI also includes Paid Family Leave benefits.

POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable Memorandum of Understanding.