Oracle · 23 hours ago
Technical Analyst 5-Support
United States
Full-time
Remote
Senior Level, Lead/Staff
$40.14/hr - $85.63/hrOracle is a world leader in cloud solutions, and they are seeking a Technical Analyst to deliver post-sales support and solutions to their customer base. The role involves resolving customer inquiries and providing technical support while advocating for customer needs and facilitating relationships with internal teams.
Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware
Responsibilities
As a Sr. Principal Support Engineer, you will be utilized as the "proactive" technical support, business solution implementation and risk manager to assure the highest level of customer satisfaction
You will create/contribute to automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues
This position is regarded by Oracle, our partners, and our customers as the technical support expert in Oracle product usage in complex, open systems implementation environments
Qualification
Required
Deliver post-sales support and solutions to the Oracle customer base
Resolve post-sales non-technical customer inquiries via phone and electronic means
Address technical questions regarding the use of and troubleshooting for Electronic Support Services
Facilitate customer relationships with Support
Provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues
Act as the 'proactive' technical support, business solution implementation, and risk manager
Create/contribute to automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues
Be regarded as the technical support expert in Oracle product usage in complex, open systems implementation environments
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
Oracle
Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
Founded in 1977
10001+ employees
H1B Sponsorship
Oracle has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1271)
2024 (846)
2023 (995)
2022 (1192)
2021 (985)
2020 (755)
Funding
Current Stage
Public CompanyTotal Funding
$25.75BKey Investors
Sequoia Capital
2025-09-24Post Ipo Debt· $18B
2025-02-03Post Ipo Debt· $7.75B
1986-03-12IPO
Leadership Team
Esteban Rubens
Healthcare Field CTO
G
Gerard Warrens
Field CTO, Business Strategy and Transformative Technologies
Recent News
2026-01-09
2026-01-07
Company data provided by crunchbase