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CFS · 1 day ago

IT Support Specialist

Portage, MI

Full-time

Onsite

Entry Level

$55K/yr - $62K/yr

1+ years exp

CFS is a growing, financially stable company seeking an IT Support Specialist to serve as the first line of technical support for employees. The role involves resolving day-to-day IT issues, supporting hardware and software needs, and maintaining a secure technology environment.

Human ResourcesStaffing Agency

Growth Opportunities

Hiring Manager

Hannah Peitz (Moore)

Responsibilities

Serve as the first point of contact for IT support requests via phone, email, and help desk tickets

Monitor and manage the IT help desk, ensuring issues are addressed and resolved in a timely manner

Set up, configure, and deploy new computers, mobile devices, and software for employees

Provide basic technical training and guidance to end users

Use remote support tools to troubleshoot and resolve issues efficiently

Assist with project-based work as assigned by the IT Director

Support antivirus, patching, and device update processes to keep systems secure and current

Maintain clear and accurate IT documentation

Stay current with technology trends through training, webinars, and educational opportunities

Provide after-hours support as needed for issues or scheduled project work

Qualification

Help Desk SupportWindows OSMicrosoft 365Active DirectoryIOS SupportNetworking ConceptsCustomer ServiceTechnical TrainingInformation SecurityLinux ExposurePowerShell ScriptingDocumentation

Required

Serve as the first point of contact for IT support requests via phone, email, and help desk tickets

Monitor and manage the IT help desk, ensuring issues are addressed and resolved in a timely manner

Set up, configure, and deploy new computers, mobile devices, and software for employees

Provide basic technical training and guidance to end users

Use remote support tools to troubleshoot and resolve issues efficiently

Assist with project-based work as assigned by the IT Director

Support antivirus, patching, and device update processes to keep systems secure and current

Maintain clear and accurate IT documentation

Stay current with technology trends through training, webinars, and educational opportunities

Provide after-hours support as needed for issues or scheduled project work

Preferred

1–2 years of Help Desk or IT support experience

Strong communication and customer service skills

Friendly, energetic, and professional demeanor

Demonstrated desire to learn and stay current with technology

Experience supporting or working with: iOS devices (supporting 250+ employees with iPhones), Windows OS, Microsoft 365 Administration Center, Active Directory (password resets and basic user support), WiFi, VPN, and basic networking concepts, Printer management, Information security and data protection best practices