Marsh McLennan · 3 months ago
Workday AMS Absence Enablement Strategy, Lead Consultant
United States
Full-time
Remote
Mid, Senior Level
$112K/yr - $223K/yr
5+ years expMercer is a global leader in helping clients realize their investment objectives and enhance health and retirement outcomes. The Lead Consultant, Workday AMS Absence Enablement and Strategy will elevate the delivery of Workday AMS by combining functional oversight, consultant enablement, and client-facing thought leadership.
Financial ServicesProfessional ServicesService Industry
Responsibilities
Triage incoming Absence tickets, confirming scope
Provide initial estimates and validate effort to ensure realistic client expectations
Monitor ticket progression across the Absence workstream for consistency, quality and timely execution
Serve as the functional domain leader, providing guidance, enablement, and ongoing support to consultants
Mentor and coach team members, fostering skill development and knowledge sharing
Partner with Delivery leadership to ensure resource alignment within functional domains
Act as the escalation point and subject matter expert (SME) for complex or sensitive client issues
Assume direct ownership of high-impact or critical tickets when required
Collaborate cross-functionally with other domain leads to ensure seamless client support
Develop and deliver thought leadership content, including webinars, enablement guides, and best practice materials to support AMS clients
Contribute to Mercer AMS packages by driving proactive, one-to-many engagement models
Represent Mercer AMS in industry forums, release overviews, and knowledge-sharing initiatives
Liaise with Mercer’s Career business to align AMS functional expertise with broader Mercer offerings
Identify opportunities to expand client value through additional Mercer capabilities
Partner with Customer Success Managers (CSMs) to proactively identify retention and growth
Qualification
Required
Active Workday Certification in Workday Absence (Workday Pro or Workday Partner certifications)
5+ years of experience as a certified Workday consultant at the level of a subject matter expert
5+ years of post-production support for Workday Absence
Proven ability to mentor, coach, and enable consultants; experience serving as a subject matter expert or escalation point
Ability to connect tactical AMS delivery with broader HR/technology transformation initiatives
Excellent written and verbal communication skills are essential
Passion for exceptional customer service and customer collaboration
Ability to successfully navigate client-facing situations and coordinate support resources
Excellent written and verbal communication skills
Benefits
Health and welfare benefits
Tuition assistance
401K savings and other retirement programs
Employee assistance programs
Company
Marsh McLennan
Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman.
10001+ employees
H1B Sponsorship
Marsh McLennan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (8)
2022 (6)
2020 (11)
Funding
Current Stage
Public CompanyTotal Funding
$11.2B2024-10-30Post Ipo Debt· $7.25B
2024-02-14Post Ipo Debt· $1B
2023-09-06Post Ipo Debt· $1.6B
Leadership Team
Joe Hayes
Senior Vice President, COO Private Client Services
Katherine Brennan
SVP & General Counsel
Recent News
2025-12-01
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