Genpact · 2 days ago
Senior Principal Consultant- Salesforce-FSL Solution Architect
USA-New York
Full-time
Onsite
Senior Level, Lead/Staff
$80K/yr - $100K/yrGenpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. They are seeking a Senior Principal Consultant who will be responsible for designing and implementing scalable Salesforce solutions for field service operations, requiring deep expertise in Salesforce Field Service Lightning and Service Cloud.
AnalyticsArtificial Intelligence (AI)Business Process Automation (BPA)ConsultingInformation TechnologySoftware
Responsibilities
Requirement Gathering: Collaborating with stakeholders to understand business needs and translating them into technical specifications
Solution Design: Designing and configuring Salesforce Field Service Lightning solutions to meet specific business requirements
Implementation: Leading the implementation and deployment of Field Service Lightning solutions
User Training: Providing training and support to end-users to ensure they can effectively use the system
System Optimization: Continuously optimizing Salesforce processes to enhance efficiency and effectiveness
Technical Support: Troubleshooting and resolving any issues related to Salesforce Field Service Lightning
Documentation: Documenting processes, creating user guides, and maintaining detailed records of services performed
Qualification
Required
B.E or B.Tech or MCA
Salesforce Platform: Proficiency in Salesforce, including Service Cloud and Field Service Lightning
Configuration and Customization: Experience in configuring and customizing Salesforce solutions to meet business needs
Data Management: Knowledge of data management practices, including data migration and integration
Mobile Solutions: Familiarity with mobile solutions and applications for field service operations
APIs and Integration: Experience with Salesforce APIs and integration with other systems
Problem-Solving: Ability to identify issues and develop effective solutions
Communication: Strong verbal and written communication skills to interact with stakeholders and end-users
Project Management: Skills in managing projects, including planning, execution, and monitoring
Team Collaboration: Ability to work effectively with cross-functional teams
Customer-Focused: A customer-centric approach to ensure solutions meet user needs and expectations
Preferred
Certifications in Salesforce/Product Owner
Benefits
Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
Work in an environment where governance, transparency, and security are at the core of everything we build
Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Company
Genpact
Genpact is an information technology firm that offers business management, artificial intelligence, automation, and cloud services.
Founded in 1997
10001+ employees
H1B Sponsorship
Genpact has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (225)
2024 (257)
2023 (208)
2022 (187)
2021 (413)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$750M2025-11-13Post Ipo Debt· $350M
2024-05-30Post Ipo Debt· $400M
2007-08-10IPO
Leadership Team
Balkrishan Kalra
President and Chief Executive Officer
Aswin Chandrasekaran
Senior Vice President
Recent News
Techcircle
2025-12-31
2025-12-10
Company data provided by crunchbase