NEOGOV · 1 day ago
Customer Service Representative- Bi-Lingual
100 - Berea, OH
Full-time
Onsite
Entry Level
$61K/yr - $76K/yr
1+ years expNEOGOV is seeking an experienced Bi-Lingual (Spanish/English) Customer Service Representative to work in the Ohio Turnpike's Customer Service Center. The role involves providing assistance to E-ZPass and Unpaid Toll customers, processing transactions, and handling various customer inquiries and accounting functions.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide assistance and informational services to E-ZPass and Unpaid Toll customers and general public by telephone, in writing, electronically or in person
Process all transactions related to E-ZPass transponders and payments; may act as a cashier to accept and validate payments and maintain record of transactions
Operate a computer and other electronic equipment to enter, research, and retrieve data regarding E-ZPass and Unpaid Toll customer and commercial accounts
Prepare correspondence to E-ZPass and Unpaid Toll customers for delinquent invoices or other necessary business reasons
Reconcile payments and E-ZPass balances to ledgers; post invoices and cash receipts; deposit miscellaneous receivables
Analyze expenditures and reports and process accordingly
Review and invoice E-ZPass and Unpaid Toll customers, electronically and/or in paper format
Must have ability to work under pressure, with frequent interruptions; perform accurate mathematical computations, recognize errors, and make necessary corrections
Serve as back-up for various accounting and administrative functions
Perform any other duties as may be assigned by the Customer Service Supervisor or Manager
Properly identify the license plate number and plate state codes as well as plate type, vehicle type, and any plate number prefix and suffixes where applicable
Qualification
Required
High School Diploma or GED required
Minimum of one-year experience directly related to customer service in a call center environment
Knowledge of general accounting functions and reporting systems; office practices and procedures
Skill in the operation of a personal computer, MS Office, and various accounting software
Ability to perform mathematical computations accurately; sort, check, count and verify numbers
Communicate effectively both orally and in writing
Work under pressure and with frequent interruptions
Complete detailed and complex documents, proofread materials, recognize errors, and make corrections
Must be able to multitask
Preferred
Previous accounting or bookkeeping work desirable
Benefits
Excellent pension, and health care benefits
Paid leave and holidays
Growth and advancement
Educational assistance and reimbursement
Health care
Dental
Vision
Retirement
Deferred compensation plans
Flexible spending accounts
Life insurance
Long-term disability
Holidays
Vacation
Sick leave
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase